The International Council of Cruise Lines (ICCL) is a nonprofit trade association consisting of the 17 largest passenger cruise lines that call on major ports in the United States and abroad. The ICCL is dedicated to helping the cruise industry provide a safe, secure, fun and entertaining ship environment for its passengers. Among the services that illustrate the commitment to fun entertainment are the gambling casinos found on most of the ICCL member vessels. These industry guidelines address the equipment, conduct of games, internal controls and customer service for casinos on cruise ships.
The guidelines generally foster the following goals:
Each line will provide a gaming guide setting forth the rules of play for its casino. These rules of play shall generally follow those established for casinos in Nevada, New Jersey or England.
Each member line will post at every gaming table minimum and maximum betting limits for each game. Only adults are allowed to play the slots or the tables.
All shipboard gambling operations will be inspected by each member line's internal audit department on a regular basis, not to exceed 12 months.
All casinos will have detailed internal control procedures concerning the cash and coin counts, casino cage procedures and other processes, similar to licensed jurisdictions.
Each line will employ some form of surveillance to ensure operations are fair and equitable for all parties.
Each line will separate the operation of the casino from the financial aspects of the casino as clearly as possible, including specific duties for cashiers and table gaming staff.
The onboard casino operations will be the overall responsibility of the hotel manager or director, who is charged with ensuring the highest standard of conduct for casino staff. In case of a gaming dispute, any passenger who feels he or she has an issue that cannot be resolved by the casino manager should bring it up to the hotel manager, and every effort will be made to resolve the problem. If the issue is not resolved onboard the vessel, each ship will have at the casino cage a current list of contact information for its home office or casino operator where the passenger can pursue his or her dispute.
The cruise vessel will have onboard comment cards for the inclusion of any comment, concern or means to improve the gambling system onboard the vessel.
Gambling is strictly for the enjoyment of the passengers who choose to avail themselves of this form of entertainment.