Every effort is taken to ensure all onboard experience a truly accessible vacation.
If requested in advance, Celebrity can arrange for accessible transportation to transfer guests between the airport and the pier. This service is offered at no extra charge to our air/sea guests or those who have purchased cruise-only transfers. Accessible transportation may be limited or not available outside the U.S. See your travel agent or contact us for details.
Celebrity Cruises offers boarding and departure assistance with wheelchairs to guests with mobility disabilities. Request assistance once you arrive at the pier or contact us prior to your cruise so that we may prioritize your assistance to go onboard. During peak times there may be a wait for assistance.
While many ports provide easy access for wheelchairs and scooters, however due to various conditions: steepness of the gangway, tendering, weather, tidal and sea conditions, and shore-side facilities, guests using assistive devices may be precluded from getting on or off the ship.
We will make reasonable efforts to assist our guests, but for safety reasons, our staff is not permitted to lift guests or equipment. Assistance with manual wheelchairs, walkers, canes, etc. will be provided.
We will provide reasonable mobility assistance to guests in accessing areas of the ship that are not accessible.
Guests with disabilities should be able to experience all aspects of a cruise operation available to guests without disabilities. Certain tenders may not be accessible to individuals using motorized wheelchairs or mobility scooters, or the status of the tendering process at a particular port under certain weather, sea, swell, current and/or tide conditions may prove difficult for a safe transfer to take place. In each case, it will be the decision of the ship officer to determine, based on their evaluation of safety issues for our guests and crew, whether or not a guest with a mobility disability may board a tender. Prior to boarding the tender, the guest should speak to the staff, and advise whether the guest wants or needs assistance and the method of assistance the guest prefers so Celebrity Cruises can enable the guest with a disability to embark and disembark the tender in a safe manner.
On Solstice class ships there is an accessible route to the tender platform. Currently, on Millennium class ships, there are exterior stairs with 10 steps to the tender platform. While our staff will provide limited assistance, they are not permitted to lift and carry guests. Motorized wheelchairs and mobility scooters cannot be taken on tenders, unless roll-on capability is available. For more details or questions, please: call our Access Department at (866) 592-7225 (voice) or (954) 628-9708 (local voice); fax (954) 628-9622; send an e-mail to firstname.lastname@example.org; or - on board the vessel - feel free to ask our Guest Relations Staff for a Complaint Resolution Official (CRO).