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Planning, Purchase & Check In

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Onboard Experience, Safety & Security

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Captain's Club, Onboard Purchases, Lost & Found

Pre-Cruise

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Planning, Purchase & Check In

What are the age requirements for Celebrity Cruises onboard baby-sitting services?
Babysitting (Youth Program):
For a nominal fee of $6.00 per hour per child, children participating in the Celebrity Youth Program, ages 3-11 years old, can participate in the Afternoon Party from 12 noon-2PM on port days and/or the evening Slumber Party from 10PM-1AM daily. Children participating in the Celebrity Youth Program Afternoon and Slumber Parties must be a minimum age of 3 years old and completely toilet trained (diaper/pull-up free). Celebrity Youth Program Afternoon and Slumber Parties are available on all Celebrity ships year round (except Celebrity Xpedition®).

Babysitting (Stateroom Services):
For a nominal fee of $19.00 per hour for up to three children within the same family, parents can arrange for a private, in-stateroom babysitter. Two sitters will be assigned per stateroom. Children have to be twelve months old or older to be eligible for in-stateroom sitting. Babysitting services are available through the Cabin Services Desk onboard all Celebrity ships (except Celebrity Xpedition). Parents are asked to make all private, in-cabin babysitting requests 24 hours in advance. Private, in-cabin babysitting is subject to personnel availability.
What documents will I need to travel?
Before leaving home, take a few minutes to familiarize yourself with the required travel documents you will be asked to provide prior to boarding the ship. The requirements described below are required by government regulations and policies. They are subject to change without notice.

See the current passport requirements here.

It is your responsibility to identify and obtain all required travel documents and have them available at the pier when necessary. These appropriate valid travel documents such as passports, visas, inoculation certificate and family legal documents are required for boarding and re-entry into the United States and other countries.

If you do not possess the proper documentation you may be prevented from boarding your flight or ship, or from entering a country, and you may be subject to fines. No refunds will be given to individuals who fail to bring proper documentation. Guests on consecutive sailings must ensure they have the proper travel documents for their entire cruise vacation.

DOMESTIC SAILINGS

Domestic sailings are all sailings originating and ending in ports located in the U.S., Canada and Mexico, including Panama Canal sailings.

Required travel documents for Domestic Sailings >

Passport Requirements
A valid passport is a requirement for air travel to/from Canada, Mexico, the Caribbean and Bermuda. Valid passport (unless otherwise noted below) or other Western Hemisphere Travel Initiative (WHTI) compliant document will be accepted for entry or re-entry into the United States.

The Western Hemisphere Travel Initiative (WHTI) requires all travelers to and from Canada, Mexico, the Caribbean and Bermuda to present a valid passport or other approved document that establishes the bearer's identity and citizenship in order to enter or reenter the United States.

For a list of all approved documents look here.

U.S. citizens on closed-loop cruises (cruises that begin and end at the same port in the U.S.) will be able to enter or depart the country with proof of citizenship, such as a government-issued birth certificate and laminated government issued picture ID, denoting photo, name and date of birth. A U.S. citizen under the age of 16 will be able to present either an original or notarized or certified copy of his or her birth certificate, a Consular Report of Birth Abroad issues by DOS, or Certificate of Naturalization issued by U.S. Citizenship and Immigration Services.

Note: Baptismal papers and hospital certificates of birth are not acceptable. Voter registration cards or Social Security cards are not considered proof of citizenship.

Alien Registration Card (Green Card)
U.S. lawful permanent residents will continue to be able to use their Alien Registration Card (ARC) issued by the Department of Homeland Security or other valid evidence of permanent residence status to apply for entry to United States.

Card renewal is an important matter. ARC holders (United States permanent residents) with expired cards may be considered "out of status" and may be denied entry/reentry into the United States. If your ARC was issued over 10 years ago, you should check the expiration date printed on the front of the card. If your card is expired, or it is about to expire, you should renew your card before you sail.

If you are holding an old edition ARC WITHOUT an expiration date, you will not be detained from entering the United States, but U.S. Customs and Border Protection highly suggests that you apply for a new card before you sail.

For additional information look here.

International Air Travel
All travelers, including children, require a valid passport.

Celebrity Cruises strongly recommends that all guests travel with a passport that is valid for at least six (6) months beyond the end of their cruise. This greatly assists guests who may need to fly out of the United States to meet their ship at the next available port should they miss their scheduled embarkation in a U.S. port; guests entering the U.S. at the end of their cruise; and guests needing to fly to the U.S. before their cruise ends, because of medical, family, personal or business emergencies, missing a ship's departure from a port of call, involuntary disembarkation from a ship due to misconduct, or other reasons.

Guests who need to fly to the United States before their cruise ends will likely experience significant delays and complications related to booking airline tickets and entering the United States if they do not have a valid U.S. passport with them.

For additional passport information look here.

Sea Travel (for U.S. and Canadian citizens only)
For voyages that begin and end in the same U.S. Port, U.S. citizens may travel with both a Government-issued birth certificate** and Government-issued picture ID card, such as a driver's license.

**A 'birth certificate' is issued by a government agency (state, county, city, etc.). This document (with seal and signature) is legal proof of citizenship that can be used by U.S. citizens for certain international travel. A 'birth notice' is issued by a hospital or other type of medical facility but it is not an approved travel document. It is a courtesy document that merely indicates where a birth occurred. It has no legal status and cannot be used to prove citizenship for international travel purposes.

Sea Travel (Non U.S. Citizens)
You will need a valid passport and, in some cases, a visa. If you live in the U.S., you will also need the original copy of your Alien Registration Card (ARC or "Green Card") and any other documentation the countries on your itinerary require due to your alien status.

Canadian Landed Immigrants
All Canadian Landed Immigrants (inclusive of those who are citizens of the British Commonwealth countries) who reside in Canada must have valid passports and US visas. Also required is the original copy of your Permanent Resident Card (PR Card), formally the IMM 1000, or with respect to any country on the itinerary any other travel documentation required because of alien status.

Visas
Visas are required where they apply. This may include Europe, Asia, Australia, New Zealand, Central and South America. Please contact the Embassy (Consular Services) of each country on your sailing itinerary or the visa service of your choice for specific visa requirements, information, forms and fees for your nationality.

The U.S. has a Visa Waiver Program (VPW) that enables citizens of 36 countries to travel to the United States for tourism or business for stays of 90 days or less without obtaining a visa.

Countries belonging to the Visa Waiver Program are: Andorra, Australia, Austria, Belgium, Brunel, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, New Zealand, Norway, Portugal, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, and the United Kingdom seeking to enter the United States will be required to have in their possession a machine-readable passport with a digital photograph valid for the duration of the voyage.

A machine-readable passport is one having an alpha-numeric code on the bottom of the picture page.

Click here for more information on Visa Requirements.

INTERNATIONAL SAILINGS

International Sailings are sailings other than those originating and ending in ports located in the U.S., Canada and Mexico including Panama Canal sailings. These are itineraries in Europe, South America, Asia and Australia/New Zealand including re-positioning sailings originating or ending in their ports.

Required travel documents for International Sailings >

Passport
A valid passport is required for travel. Ensure there are sufficient blank visa pages within the passport for visa stamps. For additional passport information look here.

For your protection, we recommend that your passport expiration date not occur within six (6) months of the sailing termination date.

U.S. citizens carrying an Official (maroon cover) passport must also be in possession of a valid Diplomatic or personal (blue or green cover) passport to allow ship embarkation.

In addition to the Passport and Visa requirements indicated on this page, guests are asked to bring with them a second official form of identification in the way of a laminated driver's license or identification card issued by a federal, state, provincial, country, territory or municipal authority.

Depending on your itinerary, the ship may collect your passport to speed up the clearance formalities at each port of call. We suggest you bring with you a few photocopies of your passport's personal page which includes the picture, and that you carry one of these photocopies with you each time you leave the ship.

Visas
It is your responsibility to identify and to obtain the necessary visas before beginning your cruise.

Based on nationality, many countries still require an entry visa. Suggestions on where to get visa information:

  • • U.S. citizens can visit the U.S. Department of State Foreign Entry Requirements
  • • Canadian citizens can visit Foreign Affairs and International Trade Canada
  • • Embassies (Consular Service Office) of each country on your sailing itinerary
  • • The visa service of your choice, such as Visa Central, for specific visa requirements, information, forms and fees that apply to your nationality

Visa Central website
Toll-free telephone: 1-800-579-2406
Account Code: 44989
email: celebrity@visacentral.com

In some ports where visas may be required and may be purchased in-transit, the ship personnel will assist each guest to secure a visa and charge the guests' onboard account a one-time nominal fee. These visa fees include a small processing charge by the local representative.

Click here for more information on Visa Requirements.

INOCULATION/HEALTH
As detailed in our brochure, all guests must ensure that they are medically and physically fit for travel. The Centers for Disease Control (CDC) and the World Health Organization (WHO) provide guidelines as to which vaccinations are required in each country. In many cases inoculations are recommended but in some circumstances they are required. We recommend that you check with your health care professional or a Travel Medicine Specialist certified by the WHO for guidance. Other informational resources can be accessed at the Centers for Disease Control and Prevention's Traveler's Health website or toll free at 1-877-FYI-TRIP, and the World Health Organization website.

FAMILY LEGAL DOCUMENTS
Should the last names of the parent and minor child traveling with them differ, the parent is required to present the child's valid passport and visa (if required) and the child's birth certificate (original, a notarized copy or a certified copy). The name of the parent(s) and the child must be linked through legal documentation.

Adults who are not the parent or Legal Guardian of any minor child traveling with them are required to present the child's valid passport and visa or the child's birth certificate (original, a notarized copy or a certified copy) and an original notarized letter signed by at least one of the child's parents. The notarized letter from the child's parent must authorize the traveling adult to take the child on the specific cruise, must authorize guardian to sign legal documentation/waivers for participation in any activities requiring them and must authorize the traveling adult to supervise the child and permit any medical treatment that must be administered to the child. If a non-parent adult is a Legal Guardian, the adult must present a certified certificate of Guardianship with respect to the child.

How do I make payment for my cruise?
Payment should be made during your booking process online, sent to your Travel Agent, or sent to Celebrity Cruises. Final payment is due 75 days prior to sailing for standard departures. Holiday sailings and other select departures require final payment 90 days prior to the sailing date. Make checks payable to:


Celebrity Cruises Inc.
P.O. Box 025511
Miami, FL 33102-5511

For express mail or courier deliveries, send to:
Celebrity Cruises Inc.
1050 Caribbean Way
Miami, FL 33132
Attn.: Cash Processing Department

Or, you can call us with your credit card.
Phone: 1-800-437-3111

What are the terms of the cruise ticket contract?

The new Celebrity Guest Ticket Booklet includes enriched, easily understandable information about your cruise experience -- from travel suggestions, documents and itineraries to tour and port information, valuable checklists and more. Guests in the same stateroom, including those with different last names, will receive one convenient booklet so long as each individual in the stateroom has the same air gateway, same arrival date and time, and same pre/post package(s). If guests in the same stateroom have different travel itineraries, including air gateways, transfers, mailing addresses, etc., they will receive separate booklets. In addition, electronic air tickets will now be used when possible to lessen the burden of returning air tickets for changes. The sample Cruise/Cruisetour Ticket Contracts below are for guests who have booked on or after Sept. 29, 2011.

Guests who have booked earlier than Sept. 29, 2011, or are booked on a charter sailing, will receive the appropriate Cruise/Cruisetour Ticket Contract in online check-in or in Guest Documents.

For a sample guest ticket booklet, click here.click here.

To download the Celebrity Cruises Cruise/Cruisetour Ticket Contract for Celebrity Xpedition, click here.

To download the Celebrity Cruises Cruise/Cruisetour Ticket Contract for all ships except Celebrity Xpedition, click here.

get acrobat reader You will need Adobe Acrobat Reader to view the documents above. Click here to download this complimentary software.
How can I transfer my direct booking to a travel agent?
Bookings may only be transferred to a travel agent up to 60 days from their creation. The request must be made outside of your final payment so the booking is not paid in full.

Bookings with ChoiceAir may be transferred as long as the transfer request does not involve a change in currency.

If you would like to transfer your reservation to a travel agent, please complete this form and return to us via fax at 1-305-603-0036.

Is there a minimum age requirement for an infant to sail on Celebrity Cruises?
Infants sailing on a cruise must be at least 6 months old as of the first day of the cruise/Cruisetour. However, for Transatlantic, Transpacific, select South American cruises/Cruisetours and other select cruises/Cruisetours, the infant (as of the first day of the cruise/Cruisetour) must be at least 12 months old. For the purposes of this policy, any cruise that has 3 or more consecutive days at sea will require infants to be 12 months old on the first day of the cruise/Cruisetour.

Denial of boarding for infants who do not satisfy these minimum age requirements may also result in the denial of boarding for one or more guests sailing with that infant. No refunds or other compensation shall be due from the cruise line to anyone as a result of the denial of boarding to an underage infant or other accompanying guests.

What protection is provided when I purchase flights through ChoiceAir?
Purchasing airline tickets through ChoiceAir® will allow you to receive assistance on travel days, should there be a disruption to your scheduled airline service. While we monitor flights, you should first check with the airline to request re-accommodation, and then call us if the new flights will not enable you to meet the ship. We will work with you to find a seat on the next available flight, on a regularly scheduled airline, and in the same class of service to the ship. If there are no viable options, we will work with our airline partners to accommodate you on a flight to the next available port, where you may legally join the ship.
Can I Join My Cruise After It Starts Or Disembark Before It Ends?
It depends on the specific itinerary of your cruise, your nationality, and various United States and foreign laws. Joining the cruise at one of its ports of call, or leaving the cruise prior to its scheduled termination point, may be prohibited by law. If you need to join late or leave early, or both, submit your request in advance and we will tell you whether your proposed changes will be permitted.


For more information, call 800-256-6649. There is a cut-off date for submitting this information, so make your request early. Please note that no refunds, prorated or otherwise, are granted to customers who join their cruise late or leave their cruise early. Certain governments impose fines or other charges when a guest permanently disembarks from a cruise before its final port of call. The guest will be responsible for those charges.

How do I check in online?
Begin by logging in to My Celebrity at the top of this website. The Online Check-In process for all guests in your reservation needs to be completed at least three days prior to your sail date.

Since government regulations require cruise lines to submit final departure manifests at least 60 minutes prior to sailing, this will save you time having to fill out forms at the pier. If you have not completed Online Check-in, you will be required to complete this process at the pier two hours prior to the published sailing time.

Please note: Xpress Pass guests whose cruise departs from ports in the United States are required to be at the pier and checked-in no later than 60 minutes prior to the published sailing time or you may not be permitted to board. For a cruise that departs from other ports not in the United States, please verify on your Guest Ticket Booklet.

Once you have completed the Online Check-In process, you will receive an Xpress Pass. It indicates that you successfully completed the check-in process for yourself and those guests listed on your Xpress Pass.

Do you offer any discounts for senior, military, police or fire fighters?
There can be special rates for Military, Police, and Fire personnel on select sailings. Rates can be booked directly with Celebrity Cruises online or by phone, or through any travel agency. Certain restrictions apply.

There can also be special senior prices on select sailings for guests who are ages 55 and over. These can be booked online and you will see the rates while in the booking process.

What is your Best Price Guarantee?
Our Celebrity Best Price Guarantee ensures that you will enjoy the lowest advertised rate on your cruise fare and your preferred promotional offer. If a lower cruise fare or different promotional offer advertised to the general public is found, and your booking meets certain requirements, you may request to have that savings or promotion applied to your booking (savings options vary by whether the request is submitted before or after the final payment due date).

The Celebrity Best Price Guarantee (the “Guarantee”) is available to guests in the United States and Canada who have booked a Celebrity cruise or cruise tour on or after June 3, 2013. If your booking meets certain requirements, you may request to have a lower cruise fare or a promotional offer advertised to the general public applied to your booking.  The lower cruise fare and/or promotional offer must apply to the same cruise (defined as same ship, sail date, stateroom category and number of guests). You can submit a request using the Best Price Guarantee Claim Form to apply the lower cruise fare or promotional offer to your booking. Cruise fare savings is applied to booking as onboard credit. The onboard credit is non-refundable, non-transferable and has no cash value. Any unused portion of the onboard credit as of 10 PM on the last night of the cruise will be forfeited. New promotion must be combinable with existing booking; non-combinable promotional components will not be applied. Additional terms and conditions apply. Visit celebritycruises.com/bestpriceguarantee for complete

program details. The Celebrity Best Price Guarantee program may be discontinued or changed at any time without notice.

Is cruise/vacation cancellation insurance available?
With the CruiseCare® Cancellation Penalty Waiver (provided by Celebrity Cruises), if you need to cancel or your cruise is interrupted, Celebrity Cruises will waive the non-refundable cancellation provision of your cruise ticket contract and pay in cash the value of the unused portion of your prepaid cruise vacation in the event you or your travel companion need to cancel your cruise vacation (for specified reasons). Also, if you or your travel companion need to cancel for "any other reason," you may be eligible for Cruise Credits (up to 75% of the non-refundable, prepaid cruise vacation cost).

Guests must cancel their cruise prior to departure and must request a refund through the program administrator to be eligible for cash reimbursement or future cruise credits, as applicable. Credits expire one year after the issue date, are nontransferable, and are not applicable to holiday or inaugural sailings. Credits have no cash value and, if applied to a booking of lesser value, will not result in a cash refund of any difference. Credits may not be used for deposits, only final payment, and can be used only on the cruise brand originally booked. Only original copies of credit letters will be accepted; copies or altered letters may not be used.

Click here for additional information.

What is Celebrity Marketplace
Celebrity Marketplace is a fabulous way to purchase luxurious gifts for family and friends (or yourself) at an incredible value. All pre-cruise purchases you make for specialty dining (including reservations for the Alcoves), Celebrity Shore Excursions, and beverage packages will reward you with valuable Savings Credits that can be used like cash for savings toward your purchases at Celebrity Marketplace. Merchandise available includes wine, electronics, home goods, beauty products and fragrances, along with many other product categories. Savings Credits can be earned for all pre-cruise purchases made with Celebrity from December 15, 2013 through February 15, 2014, for all Celebrity sailings on or after January 1, 2014.

Customizing Your Cruise

What is a Cruise Critic Connections party and how do I register?
The party is an opportunity for guests to meet face to face and get acquainted with each other after communicating online. Celebrity Cruises provides light refreshments (cold hors d'oeuvres, lemonade/iced tea or punch) as well as a bar where guests can purchase other beverages. Once you have a cruise reservation of 7 nights or more (except Celebrity Xpedition®), you can register for a Cruise Critic Connections party here.

Once your Celebrity Connection Party has more than 25 people registered, the Contact Person for your Booking Number will receive an e-mail confirming the party. Then, once you arrive onboard the ship, registered guests will receive an invitation in their stateroom advising them of the exact date, time and location of the party.

To cancel your registration for the Celebrity Cruises/Cruise Critic Party, please login to Cruise Critic Connections and uncheck your name from the list. Once you have saved your information, you will receive a confirmation page with your updated changes.

There is no age requirement for the parties. Although the environment may be more suitable for adults, younger children are welcome. And your teenagers and children may have an opportunity to meet other teens and children and make new friends with whom they can enjoy their cruise vacation.

Attire for the parties should be based on the day and time of the event. For instance, if the party is scheduled for a formal night, then you should dress formally. If the party is during the day, then you should dress casually. Shorts and/or swim attire are not recommended for the party.

Cruise Critic Connections party registration closes three days prior to sailing in order to provide time for our preparations. You will be unable to register after the closing.

Can I bring alcoholic beverages on board?
No beer or hard liquor may be brought onboard for consumption. If you wish to bring personal wine onboard with you on the day you board your cruise, you may do so, limited to two (2) 750ml bottles per stateroom. When enjoyed in any shipboard restaurant, bar or dining venue, each bottle shall be subject to a corkage fee of $25.
How do I make an appointment for spa services
Arranging for spa treatments before you board is a good idea, especially if you want the best selection of times and services. You just need to have booked your cruise and made at least one payment towards your vacation. Simply sign in to My Celebrity at the top of the page and have your cruise reservation number handy.
How do I reserve a shore excursion?
Arranging for a thrilling shore excursion before you board is a good idea, especially if you want the best selection of times and experiences. You just need to have booked your cruise and made at least one payment towards your vacation. Simply sign in to My Celebrity at the top of the page and have your cruise reservation number handy.

Celebrity Cruises provides Shore Excursions arrangements solely for the convenience of our passengers. The providers, owners, and operators of such services and facilities are independent contractors and are not acting as agents or representatives of Celebrity Cruises. Guests accept that Celebrity Cruises will not be liable for any loss, delay, damage, injury, or other harm whatsoever to passengers which occurs as a result of any acts, omissions or negligence of any independent contractors.
How do I purchase a beverage package and where can I use it?
Arranging for beverage packages before you board is a good idea so you can use it the moment you step on board. You just need to have booked your cruise and made at least one payment towards your vacation. Simply sign in to My Celebrity at the top of the page and have your cruise reservation number handy.

There are a variety of beverage packages available, both spirited and non-alcoholic. Pay one set price and enjoy unlimited drinks throughout your cruise vacation, from the minute you board. Your beverage package can be used in the Main Restaurant, any specialty restaurant, the casual dining spots, the buffet, plus all bars and lounges. Cannot be used with the in-stateroom mini bar, through Room Service, or at the Enomatic® wine dispensing system in Cellar Masters.

Policies & Special Needs

What is Celebrity's stateroom assignment age policy?
Celebrity’s minimum age to sail unaccompanied on sailings originating in North America is twenty-one (21). The minimum age to sail unaccompanied on sailings from South America, Europe, Asia, Australia and New Zealand is eighteen (18). Celebrity Cruises retains the right, on rare occasions, to raise the minimum age to sail unaccompanied on any sailing when local laws require or permit such a modification.

For voyages originating in North America, no guest younger than the age twenty-one (21) will be assigned to a stateroom unless accompanied in the same stateroom by an adult twenty-one (21) years old or older. A guest's age is established upon the first date of sailing. This age limit will be waived for children sailing with their parents or guardians in connecting staterooms; for underage married couples; and for active duty members of the United States or Canadian military. Certain other restrictions and conditions will apply; such as compliance with the age twenty-one (21) alcohol policy, and proof of marriage for underage couples or proof of active duty military status required.

What is the onboard dress code?
You will need three types of clothing on your Celebrity cruise: casual shipboard attire or day wear, conservative port wear, and eveningwear.

Daywear includes slacks or pants, blouses or shirts, knit tops or polo shirts. Bring a pair of sneakers or rubber-soled shoes for deck sports and a swimsuit cover-up for cool areas on the ship.

Port wear for women includes a casual dress, pants outfit, skirt or shorts and blouse; for men, casual pants or walking shorts, and polo-type shirts. Comfortable walking shoes are a must.

Also, remember to bring extra bathing suits, as well as sun block, sun visors and other types of sun protection.

Cruise Length Smart Casual and Above Formal
4 Night 3 1
5 Night 4 1
6 Night 5 1
7 Night 5 2
8 Night 6 2
9 Night 7 2
10 Night 8 2
11 Night 9 2
12 Night 9 3
13 Night 10 3
14 Night 11 3
15 Night 12 3
16 Night 13 3

"Smart Casual & Above" attire includes:
Ladies: Skirt or pants (no holes, rips or tears) with a sweater or blouse. Gentlemen: Pants (no holes, rips or tears) with a sports shirt or sweater. Shirts must have sleeves.

"Formal" attire includes:
Ladies: Cocktail dress, gown, or dressy pantsuit. Gentlemen: Tuxedo, suit, or dinner jacket with slacks. Only required in the Main Restaurant on formal evenings.

The dress code in Celebrity’s specialty restaurants, including Blu for AquaClass guests, is “Smart Casual & Above” for every night of the cruise, regardless of the evening dress code in the main restaurant.

Note that T-shirts, swimsuits, robes, bare feet, tank tops, baseball caps and pool wear are not allowed in the main restaurant or specialty restaurants at any time. Shorts and flip-flops are not allowed in the evening hours but are acceptable for lunch. The appropriate dress code will be enforced at all restaurants. Additionally, you are asked to follow the "Smart Casual & Above" dress code in the Celebrity Theater for all evening performances.

The daily program, delivered to your stateroom and available at the Guest Relations Desk, will be your guide to the correct attire each evening. A casual dress code applies at all time onboard Celebrity Xpedition®.

How early do I need to arrive at the pier for my cruise?
Due to new government regulations requiring cruise lines to submit final departure manifests at least 60 minutes prior to sailing, guests are requested to complete Online Check-in no later than three days prior to their cruise. If you have not completed Online Check-in, you will be required to complete this process at the pier two hours prior to the published sailing time.

Please note Xpress Pass guests (checked-in online) whose cruise departs from ports in the United States are required to be at the pier and checked-in no later than 60 minutes prior to the published sailing time or you may not be permitted to board. For a cruise that departs from other ports not in the United States, please review your travel documents carefully for your boarding time.

No refunds will be given to guests who fail to bring the proper travel documents or show up late.

Can friends come onboard to see me off or visit me while in a port of call?
For security reasons, guests are not allowed to bring visitors on board ships in any ports.
Are there laundry facilities onboard?
There is a full laundry and dry-cleaning service available onboard for reasonable rates.

Regular service, picked up before 9AM, is returned next day. For same day service, picked up before 9AM and returned same day, add 50% express service surcharge.

Laundry Services

Item Price
Jacket $5.95
Pants $4.95
Long Sleeved Shirt $4.95
Short Sleeved Shirt $3.95
Sweater $4.95
Shorts $3.95
Dress $7.95
Skirt $4.95
Pajamas $3.95
Handkerchief $1.95
T-shirt $2.95
Undergarments $1.95
Swimsuit $2.95
Socks, pair $1.95

Dry-Cleaning

Item Price
Suit
$12.95
Jacket $7.95
Pants $5.95
Long Sleeved Shirt $5.95
Short Sleeved Shirt $4.95
Sweater $6.95
Shorts $4.95
Dress $12.95
Skirt $5.95
Necktie/Tie $3.95

Pressing Only

Item Price
Suit $5.95
Jacket $4.95
Pants $3.95
Long Sleeved Shirt $3.95
Short Sleeved Shirt $2.95
Sweater $3.95
Shorts $2.95
Dress $5.95
Skirt $3.95
Can Celebrity accommodate my special medical needs
Absolutely. We welcome guests with disabilities and special needs and work hard to make sure you experience your best vacation ever. You'll be able to book accessible staterooms, and take advantage of the pool, the casino, the AquaSpa®, the shows, the restaurants and bars through special accommodations throughout the ship.

Please note the ability to accommodate guests with special needs aboard Celebrity Xpedition® is limited. This ship does not have an elevator or accessible staterooms. Also, there is very little wheelchair accessibility on the Galapagos Islands and service animals are not permitted in the Galapagos National Park.

Check here for more information. To receive appropriate assistance, be sure to notify our Access Department via email or fax 1-954-628-9622.

If I have a disability can I travel alone?
We do not require that a guest with a disability travel with another person as a condition for traveling on our ships. However, guests must be self-sufficient and note that our personnel are not required to perform personal tasks (e.g. assisting with eating, dressing, toileting or lifting) and therefore, guests requiring assistance with these functions should consider these needs when making a booking.

Please see our full policy regarding Fitness to Travel Safely in our Guest Conduct Policy.

What is Celebrity Cruises' Fit to Travel policy?
Fitness to travel can mean several things. In general, all guests must ensure that they are medically and physically fit for travel. This is stated in our Cruise Ticket Contract

Guests on international sailings should be aware that inoculations may be required for some countries in order to be considered fit to travel.

Guests who are pregnant and under 24 weeks of pregnancy must have a fit to travel note from their physician. For more information, please see Pregnancy

Guests with a disability are not required to travel with another person as a condition for traveling on our ships. However, our personnel are not required to perform personal tasks (e.g. assisting with eating, dressing, toileting or lifting) and therefore, guest requiring assistance with these functions should consider these needs when making a booking. If there is a question regarding the guest's fitness to travel without personal assistance, this must be discussed with our Access Department. For more information see Fitness to Travel Safely

How do I get luggage tags for my cruise?
North American guests who have received their electronic cruise document (eDoc) and have an assigned stateroom number may request their complimentary luggage tags by logging on to Online Check-in

Once you log-in (providing your name, last name, ship & sail date), select "request" in the Luggage Tags section of the Cruise Documentation Page to submit. A set of eight complimentary self-adhesive, printed luggage tags will be mailed via the United States Postal Service to the North American mailing address provided in your request form. The tags color coded & customized to your ship, sailing date & stateroom.

Luggage tags may be requested as soon as you receive your eDoc, up until 11 days prior to sailing. Luggage tags will be available upon arrival at the pier for guest with a guaranty stateroom or for guests who do not submit a request at least 11 days prior to sailing.

If you receive printed cruise documents for $35 per document, your customized set of luggage tags will be included in your printed document book.

During Your Cruise

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Onboard Vacation Experience

How many formal nights take place on my cruise?
The number of formal nights is based on length of cruise:

Cruise Length Smart Casual and Above Formal
4 Night 3 1
5 Night 4 1
6 Night 5 1
7 Night 5 2
8 Night 6 2
9 Night 7 2
10 Night 8 2
11 Night 9 2
12 Night 9 3
13 Night 10 3
14 Night 11 3
15 Night 12 3
16 Night 12 4

How do I need to pack for the last night of my cruise?
The last night of the cruise you need to pack all of your bags EXCEPT the clothes that you will be wearing the following day, your toiletries, and your nightclothes. Please make sure that your bags are outside of your stateroom by 10PM.
Is there Wi-Fi onboard?
All of our ships have Internet Cafes. Celebrity iLounges are found on Celebrity Summit®, Celebrity Solstice®, Celebrity Eclipse®, Celebrity Silhouette®, Celebrity ReflectionSM, and Celebrity Millennium®, Celebrity Infinity®. Online@Celebrity is found on Celebrity EquinoxSM, Celebrity Century®, and Celebrity Xpedition®. Internet access is available in the Internet Cafés 24 hours a day until debarkation is completed.

You can connect to the Internet on each ship, either by accessing a 24/7 wireless connection "hotspot" with your own laptop or tablet, or utilizing the resources of the Internet Café and its computers on board. You will be able to receive email, via satellite link 24 hours a day, satellite conditions permitting. We also have an Online Manager on board to assist you.

Internet Packages

Package Name Minutes Included Price
In and Out 38 $24.95
In Touch 90 $49.95
Informed 208 $99.95
Interact 555 $199.95
Involved 1666 $399.95

Per minute rate is $0.75. Captain's Club Premium Offers are distributed onboard may not apply to all packages. Internet rates and packages are subject to change without prior notice.

What kind of medical facilities are available on the ship?
We have a minimum of one fully licensed physician, and a minimum of two licensed nurses onboard every ship. Types of medications kept onboard are limited, and you must bring an adequate supply of any medications you may need on your cruise. If you require seasickness medication, it is available at the Guest Relations Desk.
Is there a currency conversion surcharge for foreign currency exchanges onboard?
Yes, a currency conversion surcharge will be included for all foreign currency exchanges for sailings beginning on or after October 1st, 2013. Fees subject to change.
How are gratuities handled onboard?
For your convenience, we automatically add gratuities for your restaurant and stateroom services to your onboard SeaPass® account on a daily basis in the following amounts, which may be adjusted at your discretion:
  • • $12 per person per day in staterooms
  • • $12.50 per person per day in Concierge Class and AquaClass® staterooms
  • • $15.50 per person per day in suites

This gratuity is shared by your stateroom attendant, dining services staff, and housekeeping staff members who help enhance your vacation experience.

At your discretion, the gratuity payments may be adjusted onboard at Guest Relations, in which case they will not automatically be added to your onboard SeaPass® account.

A 15% gratuity will be automatically added to all beverages, mini bar purchases, spa and salon services. Additional gratuities may be added at your discretion.

Is my stateroom furnished with amenities that I don’t need to pack?
All stateroom bathrooms are equipped with soap, shampoo, conditioner and a wall-mounted hair dryer. All ships in our fleet have at least one North American and one European outlet in every stateroom. Millennium Class and Solstice Class ships each have multiple North American and European outlets.

Steamers or irons are not allowed onboard. However, there is a full laundry and dry-cleaning service available onboard for reasonable rates.

Regular service, picked up before 9AM - returned next day. For same day service, picked up before 9AM and returned same day, add 50% express service surcharge.

All suites have a safe located in the closet. All staterooms have a safe behind the desk mirror or in the closet.

What is the onboard smoking policy?
For your comfort and enjoyment, our ships are designated as non-smoking; however, we recognize that some of our guests smoke. Therefore, cigarette, cigar and pipe smoking is permitted in designated outdoor areas of the ship. Smoking is not permitted in any dining venue, casino, theater, lounge, hallway, elevator, or corridor. This policy includes smoking-like products such as electronic cigarettes. Smoking is not permitted inside any stateroom, nor on any stateroom veranda. If you are in violation of this policy, a cleaning fee of $250 USD will be applied to your SeaPass® account and you may be subject to further action pursuant to the "Consequences Section" of the Guest Conduct Policy. Cigarettes, cigars and pipe tobacco must be properly disposed of and never thrown overboard. You must be at least 18 years of age to purchase, possess or use tobacco onboard.

Additionally, there is a non-smoking policy on all components of the land tour portion of all Celebrity Cruises Cruisetour products. We appreciate your understanding and adherence.

What is Celebrity's Alcohol Policy?
The minimum drinking age for all alcoholic beverages on Celebrity Cruises ships sailing from North America is 21. The minimum drinking age for all alcoholic beverages on Celebrity Cruises ships sailing from South America, Europe, Asia, Australia and New Zealand is 18. In certain circumstances where local laws permit or require, Celebrity Cruises may modify this policy which may also require parent/guardian request/authorization. Guests may contact Guest Relations or refer to Celebrity Today for specific minimum drinking age information on their cruise vacation.

For purposes of complying with the minimum drinking age requirements, a guest’s age is established upon boarding at the beginning of the cruise vacation. If a guest celebrates their birthday during the cruise vacation, and thereby becomes of age to consume alcohol, the guest may thereafter ask the Guest Relations Manager to modify ship’s records to permit their consumption of alcohol during the remainder of the vacation. The guest will be required to appear at Guest Relations to present a valid government-issued form of identification to permit verification of their age.

No guest under age 18 may possess or consume alcohol at any time while onboard. No guest under age 21 may possess or consume alcohol at our private destinations. Any guest who goes ashore and consumes alcohol (whether under the supervision of a parent/guardian or not, is responsible for ensuring they consume responsibly and retain their ability to recognize and avoid potentially dangerous situations when they return to the ship. Parents/guardians are reminded they are responsible for the actions of their child/young adult at all times while on a Celebrity Cruises cruise vacation.

Guests who violate any alcohol policy, including but not limited to underage drinking; providing alcohol to minors or young adults; possessing, concealing or attempting to conceal alcoholic items in their luggage, when boarding or while onboard; engaging in alcohol drinking games; or failing to consume alcohol responsibly, will be considered for discipline under the provisions of this policy.

Are religious services available on board?
Celebrity ships offer religious services for Catholic and Jewish faiths, as well as, Interdenominational services during major religious holidays (see detailed information below). Guests of all faiths are able to host their own spiritual fellowship or group gathering by inquiring with the Guest Relations Desk onboard.

Catholic Mass: A Roman Catholic Priest will conduct daily mass during Lent, Palm Sunday, Easter Sunday, and Christmas Day.

Interdenominational Services: A Minister will conduct services on Easter Sunday and Christmas Day.

Jewish Services: A Jewish Rabbi or Cantor will conduct services during Passover, Rosh Hashanah, Yom Kippur, and Hanukkah.

In-Port Religious Services: Please check with the Guest Relations Desk for information pertaining to your respective faith. Due to the varied itineraries, each ship has religious services information for local houses of worship.

Holy Land Voyages: A Roman Catholic Priest will conduct Daily and Sunday Mass during each Holy Land cruise. A Jewish Rabbi or Cantor will conduct Friday evening Shabbat Service during each Holy Land cruise.

What is the Luggage Valet service?
Luggage Valet streamlines and simplifies your return home after your cruise is over. Enroll onboard at Guest Relations for a fee of $20 per person (for two pieces of luggage per person). On the final night of your cruise you'll receive an envelope with debarkation instructions, airline boarding passes, luggage tags and baggage claim checks. Simply place your luggage outside your stateroom door and don't think about it again until you pick it up at your final destination airport. Available in select ports and on select airlines.
Where can I use my onboard credit?
Onboard credit received from Celebrity Cruises can be used almost anywhere on board to enhance your vacation—specialty dining reservations, beverage packages, shore excursions, spa services – practically anywhere except the casino.
Will I have cell phone service while on my cruise?
While you're on the cruise you can use your cell phone to make and receive calls, send and receive text messages, access email and surf the web. To stay connected while at sea, remember to pack your phone charger.

Cellular service is available once the ship enters international waters. When you're at sea and the system is on, depending on the type of phone you have, you will see "NOR18," "901-18" or "cellularatsea" on your mobile display. You will be billed at international roaming rates, and charges will show on your monthly cellular bill from your home carrier.

For questions about your service, rates or billing, please contact your home carrier.

Note: Wireless Maritime Service provides the cellular service onboard all Celebrity ships except for Celebrity Eclipse®, Celebrity Silhouette® and Celebrity Reflection® which is provided by OnWaves.

What is the Cruise Industry Passenger Bill of Rights?
Members of the Cruise Lines International Association are dedicated to the comfort and care of all passengers on oceangoing cruises throughout the world. To fulfill this commitment, Celebrity Cruises has agreed to adopt a set of passenger rights known as the Cruise Industry Passenger Bill of Rights.

See what the Cruise Industry Passenger Bill of Rights offers you here.
Is the foreign exchange rate or international currency exchange better than what my bank will charge me?
Banks typically use foreign exchange rates set by Visa or MasterCard, but could set their own exchange rates. Most banks will also charge an international currency exchange fee.
When is the foreign exchange rate set?
The foreign exchange rate is generally set on the last business day prior to debarkation.
Where does Celebrity Cruises get the foreign exchange rate they use?
Celebrity Cruises uses daily market rates published by Bloomberg, a reputable, New York-based financial service company.
Are there any benefits to booking my next Celebrity Cruises vacation while I’m onboard?
Yes, there’s no better time to book because you have two options and get a rich and flexible special offer:

Cruise Now
Allows you to choose a specific ship and sail date and provides the richest onboard credit offer available in the program. Plus, your Cruise Now offer is combinable with one other offer available from the time you book until your final payment is due on your sailing. Combine with our most popular offer 123GO. It’s onboard all year round.

Your Cruise Now offer includes:

• $100 reduced deposit per person
• Onboard credit up to $500
• Choose the stateroom you want
• Combine your Cruise Now offer with 1 other offer
• Flexibility—you may cancel your sailing up to 75 or 90 days prior to your sail date

Cruise Later
Once you have your Cruise Now reservation all complete, you’ll want to be able to give the gift of a Celebrity Cruise vacation to your friends and family. Book a Cruise Later vacation (up to three) and give them to someone you know will love a modern luxury vacation. They’ll also receive the Cruise Later benefits and can combine it with another offer. Just like you, when they decide they want to experience their vacation, they simply give us (or their travel agents) a call to complete the booking.

Your Cruise Later offer includes:

• $100 reduced deposit per person
• Onboard credit up to $200
• Combine this Cruise Later offer with 1 other offer
• Reserve up to 3 vacations
• Transferable to anyone
• Cruise Later bookings never expire

So, when you’re on your Celebrity vacation, stop by our Celebrity Future Cruise Vacations Center and let us help you plan your next vacation.

Safety & Security

What is a muster drill? When and how does it occur?
A muster drill is a mandatory exercise to familiarize all guests and crew with the location (muster station) to assemble in the unlikely event of an emergency. During this drill, additional safety information (i.e., how to don a life jacket) is presented.

The International Convention of Safety of Life at Sea (SOLAS) regulatory guidelines require that a muster drill be held within 24 hours of embarkation. However, the muster drill for guests on any ship in the Celebrity Cruises fleet is held prior to departure on embarkation day.

Announcements for the muster drill are made in English, or the official language of the vessel. The announcements are made in additional core languages when we have large numbers of guests onboard who do not speak English. On some sailings, announcements may be made in the language of the area, then followed by English and any other approved core languages.

You should NOT bring life jackets to the muster drill. In the unlikely event of an emergency, you are directed to proceed directly to your muster stations upon hearing the emergency signal. This reduces the chance for cross-traffic and improves response time at muster stations. Once you arrive at your muster station, a crewmember will provide you with a life jacket. In the event of an emergency, one of the most important aspects is to account for all persons onboard, and this process facilitates that. We also store additional life jackets at each muster station.

All of our ships' officers receive specialized training, and every crewmember participates in safety training so they are prepared to respond quickly and effectively in the unlikely event of an emergency. We also conduct weekly, monthly, quarterly and annual drills on all of our ships, to train for quick response to a variety of potential situations. In addition, each of our vessels is equipped with advanced fire detection and suppression systems, and every ship has trained personnel onboard who can effectively respond to and manage these systems.

The muster procedure, as part of the Youth Evacuation Program, will ensure that children are brought to the muster station where they would be reunited with their parents / guardians. This is also mentioned in the general muster drill announcement.

During the mustering process, trained crew with high-visibility vests will be posted throughout the ship to assist guests with disabilities. In addition to posted personnel, specially trained crew teams are available to assist guests with special needs.

The number of life-saving crafts varies on each class of ship. All of our ships have sufficient survival craft for everyone on board, plus additional capacity in reserve, per regulatory requirements.

The life-saving crafts onboard our ships are tested once a month, which is over and above what is required, which is once every three months. During this test, the life saving crafts are lowered into the water and pulled away from the ship.

Guests that board the ship at a different port of call are provided with a "Guest Joining Downline" letter prior to departure from the port of embarkation. They also receive a verbal safety briefing in person prior to departure from their embarkation port. In case of larger groups (1% of total guest capacity), a muster drill is organized and conducted. The letter and briefing shall contain (as a minimum) the following information in English and other appropriate languages:
  • • Clear instructions to be followed in case of an emergency
  • • Location of the guest's Muster/Assembly Station
  • • Essential actions to be taken in an emergency
  • • How to don a lifejacket

Each ship has alternate muster stations available throughout and each crewmember at all locations is trained in mustering procedures.

If the main electrical power source is lost, we have plans for a contingency using the emergency generators. These are typically located on the upper decks, they have their own fuel supply, and are completely independent. The generators can provide emergency lighting, fire detection systems, operate elevators and even provide power to re-start the engines, if necessary. They can also power communication channels - radio, telefax, email, so the ship can continue to communicate with shoreside.

What is the timing of the muster drill for guests?
The International Convention of Safety of Life at Sea (SOLAS) regulatory guidelines require that a muster drill be held within 24 hours of embarkation. However, the muster drill for guests on any ship in our fleet is to be held prior to departure on embarkation day.
What languages are the muster drills conducted in?
Announcements for the guest assembly drill are made in English, or the official language of the vessel. The announcements are made in additional core languages when we have large numbers of guests onboard who do not speak English. On some sailings, announcements may be made in the language of the market, then followed by English and any other approved core language(s).
Should passengers wear their lifejackets when participating in a muster drill?
Guests should not bring life jackets to the muster drill. Our procedures direct guests to proceed directly to their muster stations in the unlikely event of an emergency and upon hearing the emergency signal. This reduces the chance for cross-traffic and improves response time at muster stations, as guests do not need to return to their staterooms to retrieve their life jackets if they are in another part of the ship at the time. Crew members will provide guests with life jackets at the muster stations. In the unlikely event of an emergency, one of the most important aspects is to account for all persons onboard, and this process facilitates that accountability.
Who regulates the cruise industry?
The cruise industry is a heavily regulated industry, and the safety of our guests and crew is always our highest priority.

All cruise ships are designed and operated in compliance with the strict requirements of the International Maritime Organization, the UN agency that mandates global standards for the safety and operation of cruise ships through adoption of treaties, regulations and resolutions, codified in the Safety of Life at Sea (SOLAS) Convention.

Safety-related regulations and requirements are rigorous - and we often go substantially above and beyond what is required, such as carrying backup mechanical, navigational and safety provisions.

Our ships' crews undergo extensive training, certification, drills, and scenarios in preparation for the very unlikely event of an emergency, including training on ship evacuation procedures.

Our vessels, regardless of where they sail in the world, comply with the U.S. Cruise Vessel Security and Safety Act (CVSSA) requirements, including railing heights, access control, closed circuit TV, medical preparedness, crime allegation reporting and crew training. Our own requirements generally exceed those specified within the CVSSA. We work closely with regulatory authorities to improve safety laws, and regularly participate in discussions and studies to inform legislators of current practices and offer our perspective on regulations and standards to assure safety.

Flag State authorities and other maritime safety regulatory bodies, such as the U.S. Coast Guard, from each country our ships visit also regularly inspect our ships. These examinations focus on life-saving equipment and safety and environmental protection items and these officials have the authority to prevent our ships from sailing if we fail to adhere to regulations. In addition to these inspections, ongoing system of internal as well as external (independent) marine expert audits also helps us remain vigilant, safely operate our ships, and maintain effective systems.

What training does the crew go through for muster drills and emergency situations?
All of our ships' officers receive specialized training, and every crew member must participate in safety training modules so they are prepared to respond quickly and effectively in the unlikely event of an emergency. We also conduct weekly, monthly, quarterly and annual drills on all of our ships, to train and prepare for response to a variety of potential situations. In addition, each of our vessels is equipped with advanced fire detection and suppression systems, and every ship has highly trained personnel onboard who can effectively respond to and manage these systems.
How many life saving crafts do the ships carry?
The number of life saving crafts varies on each class of ship. All of our ships have sufficient survival craft for everyone on board, plus additional capacity in reserve, per regulatory requirements.
What are the mustering procedures for kids participating in Celebrity's children's/youth programs?
The muster procedure, as part of the Youth Evacuation Program, will ensure that children are brought to the muster station where they would be reunited with their parents / guardians. This is also mentioned in the general muster drill announcement.
What are the mustering procedures for passengers with disabilities?
During the mustering process, trained crew with high visibility vests will be posted throughout the ship to assist guests with disabilities. In addition to posted personnel, specially trained crew teams are available to assist guests with special needs.
Are staterooms safe?
Yes, staterooms are built to international standards for fire safety and are equipped with audible smoke detectors and fire suppression systems. In addition, stateroom doors are equipped with a deadbolt lock for your safety and privacy while occupying the room and a door viewer (peephole) to allow you to better identify anyone seeking to enter the stateroom. You are encouraged to secure valuables either in your stateroom safe, or in a safety deposit box available at the Guest Relations Desk. Stateroom security is a shared responsibility. Stateroom security devices, when properly utilized, provide a high degree of security.

Verandas and railings represent an important safety feature on our ships. Even though our verandas and railings exceed the height requirements of similar shore-side features, it is important that you not climb or sit on railings for your own safety. Doing so may result in injury and is a violation of our Guest Conduct Policy, possibly resulting in your removal from the ship.

Are the verandas and railings safe?
Verandas and railings represent an important safety feature on our ships.  Even though our verandas and railings exceed the height requirements of similar shore-side features, it is important that guests not climb or sit on railings for their own safety.  Doing so may result in a guest being injured and is a violation of our Guest Conduct Policy, possibly resulting in the guest's removal from the ship.
Are there Security Officers onboard?
Yes. The Staff Captain (second in command of the ship) directly oversees the daily security operations onboard, which are run by a Security Officer. Security teams include other professional security personnel, such as Deputy Security Officers, Guest Security Supervisors, Supervisors and Security Guards.
Do you have security cameras onboard and, if so, where are they located?
Celebrity has closed-circuit television cameras located in hundreds of strategic, public locations throughout the ship but not in private staterooms, public restrooms or private spa areas.  These systems are upgraded as new and beneficial technologies are developed.  Recordings from these cameras are routinely utilized by our security teams and made available to investigative authorities as requested.
Does the SeaPass card include security features?
Before our guests board their ship, they are issued a SeaPass card that is used to check their identity each time they board and leave the vessel.  It is also used to gain access to their cabin, as a form of identification, and to make onboard purchases.  The card is linked to electronic data, including the guest's photograph to assist with onboard activities such as verifying the guest's identity when they leave and return to the ship.
How can I identify a member of the Security Team?
Security Guards and Supervisors wear light blue shirts with a distinctive epaulet on each shoulder and a gold badge on their left pocket.  You may approach them when you see them around the ship.  You may also ask our Guest Services Staff to notify our Security Staff if you need to speak with them.  In an emergency situation, you may reach them by calling the onboard emergency telephone number from any ship (house) phone.  Further details can be found inside the front cover of the Guest Services Directory, which is located in each guest stateroom.
Is there crime onboard?
The safety and security of our guests is our highest priority and we have processes in place to help ensure a safe and enjoyable vacation experience.

Allegations of criminal incidents onboard Celebrity ships do occur, just as they do on land. However, their rate is significantly below the rate of crime on land. By policy and by law, all such allegations are reported to law enforcement, including the FBI, and they can and do board our ships to investigate and prosecute.

Overall, it is recommended that guests exercise the same level of precaution as they do in social settings on land.
What can I expect if my cruise vacation is interrupted by an unforeseen event and I need to disembark the ship during the cruise?
Although emergencies rarely occur, Celebrity has Care Team personnel available to provide the necessary physical, emotional, and logistical support to a guest who experiences an unplanned emergency disruption to their cruise vacation.
What is the most effective way to report a crime or emergency situation while at sea?
You may dial a designated emergency number (8888 on most ships but check your Guest Services Directory to confirm) from any shipboard telephone to report an emergency.  A ship's officer will ensure that appropriate security and medical personnel, if necessary, are immediately sent to your location to assist.
What training have the Security Officers received?
Security Officers receive a variety of specialized training. They are certified by the Security Industrial Authority of the United Kingdom and are directly trained by specialists such as the Federal Bureau of Investigation. They are also guided by procedures developed in partnership with the Federal Bureau of Investigation.
What type of background investigation is conducted of your crewmembers and passengers?
Celebrity crewmembers undergo a layered vetting process that includes the following:

Hiring agencies, identifying potential candidates from more than 100 countries, assist Celebrity Cruises in obtaining background information on potential crewmembers. This includes information from local police officials such as any criminal history. Prospective crewmembers are also interviewed to further assess their suitability for employment and undergo medical evaluations to ensure their fitness for duty.

Crewmembers (other than US or Canadian nationals) must also obtain US work visas and undergo US State Department screening prior to working on any Celebrity cruise ship. The majority of our crewmembers join our ships in US ports. This requires them to also enter the US via a border check point (airport immigration checks, etc.) and undergo government interview and verification prior to admission.

Subsequent to employment, crewmembers' names are included in ship manifests provided to the US Customs and Border Protection Agency prior to each departure and re-entry into the US. As designed, this manifest is checked against various government databases. Some other countries require similar manifest reports and conduct similar checks. These recurring government database checks are unusual in the business world and aid in ensuring our crewmembers uphold our highest standards of personal fitness for duty.

Identifying information for every passenger is obtained by Celebrity Cruises prior to sailing. This information is verified during check in and any discrepancies must be resolved before boarding. This process includes prior screening against an internal corporate watch list to detect whether any guest has been involved in prior incidents on any of our ships. Some forms of prior cruise behavior may make a guest ineligible to sail with Celebrity in the future. On cruises that embark in a US port, we are required to submit guest names to government officials for their screening. Some other countries also require similar checks.

What type of background investigation is conducted of your passengers?
Identifying information for every guest is obtained by Celebrity Cruises prior to sailing.  This information is verified during check-in and any discrepancies must be resolved before boarding.  This process includes prior screening against an internal corporate watchlist to detect whether any guest has been involved in prior incidents on any of our ships.  Some forms of prior cruise behavior may make a guest ineligible to sail with Celebrity in the future.  On cruises that embark in a US port, we are required to submit guest names to government officials for their screening.  Some other countries also require similar checks.
What security measures are in place onboard?
Your safety and security is our highest priority and we have processes in place to help ensure a safe and enjoyable vacation experience.

The Staff Captain (second in command of the ship) directly oversees the daily security operations onboard, which are run by Security Officers. Security teams include other professional security personnel, such as Deputy Security Officers, Guest Security Supervisors, Supervisors, and Security Guards.

Security Guards and Supervisors wear light blue shirts with a distinctive epaulet on each shoulder and a gold badge on their left pocket. You may approach them when you see them around the ship. You may also ask our Guest Services Staff to notify our Security Staff if you need to speak with them.

To report a crime or other emergency situation on board, you may dial a designated emergency number (8888 on most ships but check your Guest Services Directory to confirm) from any shipboard telephone. A ship's officer will ensure that appropriate security and medical personnel, if necessary, are immediately sent to your location to assist.

Security Officers receive specialized training. They are certified by the Security Industrial Authority of the United Kingdom and are directly trained by specialists such as the Federal Bureau of Investigation. They are also guided by procedures developed in partnership with the Federal Bureau of Investigation.

Allegations of criminal incidents onboard Celebrity ships do occur, just as they do on land. However, their rate is significantly below the rate of crime on land. By policy and by law, all such allegations are reported to law enforcement, including the FBI, and they can and do board our ships to investigate and prosecute.

Overall, it is recommended that you exercise the same level of precaution at sea as you do in social settings on land.

Celebrity has closed-circuit television cameras located in hundreds of strategic, public locations throughout the ship but not in private staterooms, public restrooms or private spa areas. These systems are upgraded as new technologies are developed. Recordings from these cameras are routinely utilized by our security teams and made available to investigative authorities as requested.

What languages are the muster drills conducted in?
Announcements for the guest assembly drill are made in English, or the official language of the vessel. The announcements are made in additional core languages when we have large numbers of guests onboard who do not speak English. On some sailings, announcements may be made in the language of the market, then followed by English and any other approved core language(s).
Why do guests not wear their lifejackets when participating in a muster drill?
Guests should not bring life jackets to the muster drill. In the unlikely event of an emergency, our procedures direct guests to precede directly to their muster stations upon hearing the emergency signal. This reduces the chance for cross-traffic and improves response time at muster stations, as guests do not need to return to their staterooms to retrieve their lifejackets if they are in another part of the ship at the time. Once a guest arrives at their muster station, a crew member will provide them with a life jacket. In the unlikely event of an emergency, one of the most important aspects is to account for all persons onboard, and this process facilitates that accountability. We also store additional life jackets at each muster station.
How do you ensure the muster drill is done for interporting guests? How do you ensure that guests who board the ship at a different port of call are prepared for an emergency?
Guests that board the ship at a different port of call are provided with a "Guest Joining Downline" letter prior to departure from the port of embarkation. They also receive a verbal safety briefing in person prior to departure from their port of embarkation. In case of larger groups (1% of total guest capacity), a muster drill is organized and conducted. The letter and briefing shall contain (as a minimum) the following information in English and other appropriate languages:
  • Clear instructions to be followed in case of an emergency
  • Location of the guest's Muster/Assembly Station
  • The essential actions to be taken in an emergency
  • The method of donning a lifejacket

What if my mustering station is not available? Are their alternate mustering stations onboard?
Each ship has alternate muster stations available throughout the ship and each crew member at all locations are trained in mustering procedures.
What if the ship loses electricity?
If the main electrical power source is lost, we have plans for a contingency and we move to using the emergency generators. These are typically located on the upper decks and they have their own fuel supply and are completely independent. The generators can provide emergency lighting, fire detection systems, operate elevators and even provide power to re-start the engines, if necessary. They can also power communication channels - radio, telefax, email, so the ship can continue to communicate with shoreside.
How often are the life saving crafts tested to make sure they work?
The life saving crafts onboard our ships are tested once a month, which is over and above what is required, which is once every three months. During this test, the life saving crafts are lowered into the water and pulled away from the ship.
How are Captains appointed and what are their qualifications?
Our Captains are typically selected and appointed from within our own fleet. They have to have a marine license (at the level of Master - Unlimited Tonnage) and most of our Captains have approximately 15 years of experience before promotion to Captain. There are also many various marine training courses and examinations that they are required to take throughout the course of their career as an Officer. All of our Captains hold a Master - Unlimited license. On our ships, we require the Captain and the Staff Captain to hold a Master - Unlimited license. At any given time, we can have a few Officers who have met all the requirements and are ready to be Captains, but they continue as staff captains until a Captain position opens up. The final step in the process to be promoted to Captain is an interview with our shoreside leadership team. Most of our Captains have approximately 15 years of experience before they are promoted to Captain. Currently, each of our Captains has an average of 25 years of experience on the seas.

Each ship has two dedicated Captains who alternate their time at the helm. If there is ever a time when a Captain is called away from the ship, the Staff Captain is fully trained and licensed to act as the Master of the vessel. Also, at any given time, we can have a few Officers who have also met all the requirements, including all of the required licensing and are ready to be Master Captains, but they continue as staff captains until a Captain position opens up.

Most of our officers attend an accredited institution, such as a Maritime Academy or University, for their maritime training, usually for four to five years. This time is a combination of classroom instruction and time spent at sea.

Officer's licenses are issued by their home countries, and each country has its own requirements and exams. Licenses are tied together internationally by licensing standards known as STCW (Standards for Certification, Training, and Watch Keeping). STCW is an IMO standard similar to SOLAS, only it's for training. While countries may have different systems, they all must comply with the Standards for Certification, Training, and Watch Keeping.

Beyond licenses, each officer needs a license endorsement from the Flag State where the ship is registered. The endorsement is an acknowledgment that the officer's national license is acceptable to the Flag State and meets all Standards for Certification, Training, and Watch Keeping requirements.

Besides the required training, we also send our officers to our company's required training. Examples of this are: Bridge Navigation Management (BRM), a navigation simulator course, a navigation system training course, or an equipment specific course, such as pod training.

There are usually two or three levels that lead up to a Master - Unlimited license ('Unlimited' means any size of ship). Each country requires specific amounts of sea service on specific sizes of ships in order to increase the license level. They may also require formal exams at each level.

The Captain is in charge of a ship, however, we practice Bridge Resource Management (BRM) and part of that is to encourage personnel on the bridge to question, and when necessary, challenge the Captain.

How many Captains does each ship have? Do some ships have more than one Captain?
Each ship has two dedicated Captains assigned to it. Each Captain alternates their time at the helm. If there is ever a time when a Captain is called away from the ship, the Staff Captain is fully trained and licensed to act as the Master of the vessel. Also, at any given time, we can have a few Officers who have also met all the requirements, including all of the required licensing and are ready to be Master Captains, but they continue as staff captains until a Captain position opens up.
What type of licenses do your Captains have? What makes someone qualified to be Captain?
Most of our officers attend an accredited institution, such as a Maritime Academy or University, for their maritime training, usually for four to five years. This time is a combination of classroom instruction and time spent at sea. Officer's licenses are issued by their home countries, and each country has their own requirements and exams. Licenses are tied together internationally by licensing standards known as STCW (Standards for Certification, Training, and Watchkeeping). STCW is an IMO standard similar to SOLAS, only it's for training. While countries may have different systems, they all must comply with the Standards for Certification, Training, and Watchkeeping. Beyond licenses, each officer needs a license endorsement from the Flag State of where the ship is registered. The endorsement is an acknowledgment that the officer's national license is acceptable to the Flag State and meets all Standards for Certification, Training, and Watchkeeping requirements. Besides the required training, we also send our officers to our company's required training. Examples of this are: Bridge Navigation Management (BRM), a navigation simulator course, a navigation system training course, or an equipment specific course, such as pod training. There are usually two or three levels that lead up to a Master - Unlimited license ('Unlimited' means any size of ship). Each country requires specific amounts of sea service on specific sizes of ships in order to increase the license level. They may also require formal exams at each level.
Does the Master Captain have the only say on what happens with a ship?
The Captain is in charge of a ship however, we practice Bridge Resource Management (BRM) - and part of that is to encourage personnel on the bridge to question and when necessary, challenge the Captain.
What fire preparedness systems and procedures does Celebrity Cruises have in place?
Although all of our vessels are equipped with advanced fire detection and suppression systems, fire safety really begins with prevention. Our ships are constructed and outfitted to comply with stringent international fire safety regulations, including requirements for fire integrity of bulkheads (walls) and windows and fixtures onboard (such as furniture and carpets). Our ships are inspected throughout construction by third-party safety inspectors from recognized classification societies and port state safety agencies like the U.S. Coast Guard.

Even though fire risk is minimal, fire suppression systems are installed throughout all areas of the vessel. The primary fire suppression system on most ships converts water into a mist state that presents more surface area for smoke and heat to be absorbed. Water mist systems are very effective and also safe for people who may be near them when they are activated. In areas such as engine spaces and galleys, we have installed both water mist and CO2 systems. In addition, we have gone Above and Beyond Compliance with regulations by installing foam systems in various technical areas and wet chemical extinguishers in all of our galleys, that are especially effective in the case of oil based fire.

Our ships are also equipped with an extensive series of fire sensors, which are monitored by crew members on the bridge and in the engine control rooms. If a fire detector indicates there may be a fire onboard, response personnel are immediately dispatched to the area to evaluate the situation. If indicated, mobile firefighting groups respond, outfitted with full firefighter gear, breathing apparatus, and special heat-seeking systems that use thermal-imaging cameras. These cameras (both hand-held and helmet-mounted) help to quickly identify the source of a fire and to locate any people who may be in the affected area. Responding crew also have access to an Impulse Fire Extinguisher (IFEX), which shoots a blast of water using pressurized air and is ideal for rapid response in quickly suppressing a fire. With these tools, our highly trained personnel on the bridge and on the scene can manage fire-related situations effectively.

While the ship's officers and security team receive specialized training, every crew member must participate in safety and security training, so that they are prepared to respond quickly and effectively in the event of an emergency. We also conduct weekly, monthly and annual drills on all our ships, to train and prepare for response to a variety of potential situations. In addition, each of our vessels is equipped with advanced fire detection and suppression systems, and each ship has highly trained personnel onboard who can effectively respond to and manage a report of a fire.

What kind of fire suppression systems are installed on your ships?
Even though fire risk is minimal, fire suppression systems are installed throughout all areas of the vessel. The primary fire suppression system on most ships converts water into a mist state that presents more surface area for smoke and heat to be absorbed. Water mist systems are very effective and also safe for people who may be near them when they are activated. In areas such as engine spaces and galleys, we have installed both water mist and CO2 systems. In addition, we have gone Above and Beyond Compliance with regulations by installing foam systems in various technical areas and wet chemical extinguishers in all of our galleys, that are especially effective in the case of oil based fire.

Our ships are also equipped with an extensive series of fire sensors, which are monitored by crew members on the bridge and in the engine control rooms. If a fire detector indicates there may be a fire onboard, response personnel are immediately dispatched to the area to evaluate the situation. If indicated, mobile firefighting groups respond, outfitted with full firefighter gear, breathing apparatus and special heat-seeking systems that use thermal-imaging cameras. These cameras (both hand-held and helmet-mounted) help to quickly identify the source of a fire and to locate any people who may be in the affected area. Responding crew also have access to an Impulse Fire Extinguisher (IFEX), which shoots a blast of water using pressurized air and is ideal for rapid response in quickly suppressing a fire. With these tools, our highly trained personnel on the bridge and on the scene can manage fire-related situations effectively.
What kind of fire suppression training do crew members receive?
While the ship's officers and security team receive specialized training, every crew member must participate in safety and security training modules, so that they are prepared to respond quickly and effectively in the event of an emergency. We also conduct weekly, monthly and annual drills on all our ships, to train and prepare for response to a variety of potential situations. In addition, each of our vessels is equipped with advanced fire detection and suppression systems, and each ship has highly trained personnel onboard who can effectively respond to and manage a report of a fire.
What is the Cruise Industry Passenger Bill of Rights?
Members of the Cruise Lines International Association are dedicated to the comfort and care of all passengers on oceangoing cruises throughout the world. To fulfill this commitment, Celebrity Cruises has agreed to adopt a set of passenger rights known as the Cruise Industry Passenger Bill of Rights.

See what the Cruise Industry Passenger Bill of Rights offers you here.

Post-Cruise

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After Your Sailing

What is Captain's Club and how do I join?
Captain's Club is Celebrity Cruises' recognition and rewards program. There are currently four tiers: Preview, Classic, Select and Elite. The more you sail, the more rewarding your experience becomes.

Membership is complimentary to guests who have completed a Celebrity cruise (excludes complimentary sailings) and are 18 and older.

For information on member benefits or to enroll visit the Captain's Club.

Captain's Club and its encompassing benefits and activities are applicable to all Celebrity ships with the exception of Celebrity Xpedition®.

Celebrity's Captain's Club program offers reciprocity with Royal Caribbean's Crown & Anchor program and Azamara's Le Club Voyage program.

Captain's Club Classic members receive Le Club Voyage Adventurer benefits. Captain's Club Select members receive Crown & Anchor Platinum and Le Club Voyage Explorer benefits. Captain's Club Elite members receive Crown & Anchor Diamond and Le Club Voyage Discoverer benefits. The same holds true for Crown & Anchor members and Le Club Voyage members when sailing on Celebrity.

Credits are not combinable across brands*; however as members move up in tier, the membership level will be automatically upgraded across all enrolled programs. If you are currently a member of both Captain's Club and Crown & Anchor programs, you will automatically receive benefits based on your highest membership level between the two. The benefits of the two programs will stay independent, and the number of sailings a member accrues on each brand will not be combined. You will earn the tier credit for the brand you are sailing as long as you are a member of that brand's loyalty program.

If you are a Captain's Club member but not a member of the Crown & Anchor Society, and plan on sailing with Royal Caribbean, or you are a Crown & Anchor member but not a Captain's Club member and plan on sailing with Celebrity Cruises, please call the Loyalty Desk at 1-800-760-0654 if within the U.S. or contact your International Office or Representative if outside the U.S. to enroll in the equivalent tier.

Also, please remember to provide your membership number when booking a Celebrity cruise to ensure you receive your membership credits and benefits while sailing.

* Azamara Club Cruises Note: For a limited time, guests who sail on Celebrity Cruises and Azamara Club Cruises will earn credits towards their memberships in both Captain's Club and Le Club Voyage, regardless of which brand they sail. Both Captain's Club and Le Club Voyage members will enjoy the benefits of their tier levels on both lines. The program terms may be subject to change.

I left a personal item onboard the ship. Is there a Lost & Found department I can contact?
We are sorry to hear that you are missing a personal item. We make every effort to recover all lost items from onboard our ships and conduct thorough investigations into these matters. If you have not already done so, please contact our Lost & Found Department via email at your earliest convenience, so that we may assist you in beginning the process of locating your item. This team will conduct an extensive search for your missing item and provide a response within five business days.
How can I get a copy of my SeaPass account statement?
We would be pleased to provide you with a copy of your SeaPass® account statement. Please allow a minimum of 3 business days from the end of your sailing, and then you may contact us via email to obtain the requested information.

Additionally, as part of our SeaPass® account system, there may be pending authorizations placed on your credit or debit card throughout the cruise in order to verify the availability of funds. These normally fall off within 3-5 business days, however, if they are causing an inconvenience, please feel free to contact us via email for assistance in removing these

Likewise, if you feel that you have received a charge in error, after verifying with everyone in your party, we ask that you please contact us via email so that we may assist you further in this matter.

Can I still purchase photos taken on board or my sailing's Cruise in Review video post-cruise?
Until further notice, Image Photo can no longer accept or process post-cruise orders for Photos or DVDs from Celebrity cruise ships.
I have a question or concern regarding a purchase made during my sailing. Who can I contact?
We partner with many fine vendors in order to bring you the best vacation experience possible. In order to provide specialized support, specific to your purchase, please locate the corresponding vendor information below. They'll be happy to assist you with your questions or concerns and are typically able to respond with a resolution within 5-7 business days.

For all inquiries regarding purchases made in the gift shops onboard all Celebrity ships please contact:

Starboard Cruise Services, Inc.
8034 NW 14th St.
Miami, FL 33126
1-800-540-4785
website: Starboard Cruise Services

For all inquires regarding salon or spa service purchase, please contact:

Steiner Beauty Products, Inc.
5350 NW 35th Terrace
Suite 100
Fort Lauderdale, FL 33309
1-800-423-5293

For all inquires regarding onboard photos, Cruise in Review videos, or copyright photo releases please contact:

Image Photo
2085 NW 87th Ave.
Suite A
Miami, FL 33126
1-800-772-3470
website: The Image Group

For all inquiries regarding purchases made in a port of call at one of the stores recommended by Celebrity Cruises, please contact:

Royal Media Partners
960 Alton Road
Miami Beach, FL 33139
t 305-370-3562
f 305-430-6050
customerservice@royalmp.com

I received medical treatment onboard. How can I get a copy of my medical documentation?
Just print and fill out this form and mail it to the below address in order to receive your information:

Royal Caribbean/Celebrity Risk Management Dept.
Attn: Medical Services
1050 Caribbean Way
Miami FL 33132

What is The Cruise Line Guarantee associated with the Port Shopping Spree mobile app?
The Cruise Line Guarantee lets you shop with confidence in ports of call. All merchants on this app have been carefully selected; each offers a 30-day guarantee to cruise line guests. This guarantee ensures buyers that all recommended merchants will repair or replace any unsatisfactory item, excluding buyer’s negligence, buyer’s remorse, watches, and lost or stolen merchandise. Some watches and other branded merchandise will be repaired or replaced by the brand’s service centers.

Many stores in port offer their own guarantees; please see sales associate for additional information. For purposes of determining quality and value of jewelry related to a buyer’s complaint, only appraisals secured by a buyer from gem laboratories or independent graduate gemologists not affiliated with jewelry retailing will be acceptable. Watches and other branded merchandise valuation comparisons must be based on retail prices offered by authorized brand retailers.

All returns must be authorized by the merchant. Please ask about individual store return policies before purchase. The port shopping program is offered and operated solely by Royal Media Partners, LLC, which stands behind all customer relations claims relating to the guarantee. Participating merchants have paid an advertising fee to Royal Media Partners for inclusion in this program. If you become aware of a problem during your cruise, please contact the shopping guide on your ship for immediate assistance.

If a problem arises after your cruise but within 30 days of the purchase date, you may initiate your claim with Customer Relations at Royal Media Partners by email or call 1-305-370-3562. Royal Media Partners, LLC is not owned by and is not an affiliate/subsidiary of Royal Caribbean Cruises Ltd.

How can I share comments or feedback regarding my cruise experience with you?
We appreciate any and all feedback, and use it as opportunity to continue enhancing our product and services to exceed our guest’s expectations. Our goal is always to provide the most enjoyable and memorable cruise vacation experience for our guests, so it is helpful to review feedback such as yours in order to measure the success of our efforts. All sailed guests over the age of 18 who have provided us with their email address will now receive an email invitation to participate in an online survey on the day of departure. Guests will have one week to complete the survey, after leaving the ship. The survey works on smartphones, tablets, laptops and other computers. It takes approximately 10-15 minutes to answer all questions in the survey. All responses will remain strictly confidential.

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