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Pre-Cruise

Planning, Purchase & Check In

What are the age requirements for Celebrity Cruises onboard baby-sitting services?

Babysitting (Youth Program):
For a nominal fee of $6.00 per hour per child, children participating in the Celebrity Youth Program, ages 3-11 years old, can participate in the Afternoon Party from 12 noon-2PM on port days and/or the evening Slumber Party from 10PM-1AM daily. Children participating in the Celebrity Youth Program Afternoon and Slumber Parties must be a minimum age of 3 years old and completely toilet trained (diaper/pull-up free). Celebrity Youth Program Afternoon and Slumber Parties are available on all Celebrity ships year round (except Celebrity Xpedition^®).

Babysitting (Stateroom Services):
For a nominal fee of $19.00 per hour for up to three children within the same family, parents can arrange for a private, in-stateroom babysitter. Two sitters will be assigned per stateroom. Children have to be twelve months old or older to be eligible for in-stateroom sitting. Babysitting services are available through the Cabin Services Desk onboard all Celebrity ships (except Celebrity Xpedition). Parents are asked to make all private, in-cabin babysitting requests 24 hours in advance. Private, in-cabin babysitting is subject to personnel availability.

What documents will I need to travel?

Before leaving home, take a few minutes to familiarize yourself with the required travel documents you will be asked to provide prior to boarding the ship. The requirements described below are required by government regulations and policies. They are subject to change without notice.

See the current passport requirements here.

It is your responsibility to identify and obtain all required travel documents and have them available at the pier when necessary. These appropriate valid travel documents such as passports, visas, inoculation certificate and family legal documents are required for boarding and re-entry into the United States and other countries.

If you do not possess the proper documentation you may be prevented from boarding your flight or ship, or from entering a country, and you may be subject to fines. No refunds will be given to individuals who fail to bring proper documentation. Guests on consecutive sailings must ensure they have the proper travel documents for their entire cruise vacation.

DOMESTIC SAILINGS

Domestic sailings are all sailings originating and ending in ports located in the U.S., Canada and Mexico, including Panama Canal sailings.

Required travel documents for Domestic Sailings >

Passport Requirements
A valid passport is a requirement for air travel to/from Canada, Mexico, the Caribbean and Bermuda. Valid passport (unless otherwise noted below) or other Western Hemisphere Travel Initiative (WHTI) compliant document will be accepted for entry or re-entry into the United States.

The Western Hemisphere Travel Initiative (WHTI) requires all travelers to and from Canada, Mexico, the Caribbean and Bermuda to present a valid passport or other approved document that establishes the bearer's identity and citizenship in order to enter or reenter the United States.

For a list of all approved documents look here.

U.S. citizens on closed-loop cruises (cruises that begin and end at the same port in the U.S.) will be able to enter or depart the country with proof of citizenship, such as a government-issued birth certificate and laminated government issued picture ID, denoting photo, name and date of birth. A U.S. citizen under the age of 16 will be able to present either an original or notarized or certified copy of his or her birth certificate, a Consular Report of Birth Abroad issues by DOS, or Certificate of Naturalization issued by U.S. Citizenship and Immigration Services.

Note: Baptismal papers and hospital certificates of birth are not acceptable. Voter registration cards or Social Security cards are not considered proof of citizenship.

Alien Registration Card (Green Card)
U.S. lawful permanent residents will continue to be able to use their Alien Registration Card (ARC) issued by the Department of Homeland Security or other valid evidence of permanent residence status to apply for entry to United States.

Card renewal is an important matter. ARC holders (United States permanent residents) with expired cards may be considered "out of status" and may be denied entry/reentry into the United States. If your ARC was issued over 10 years ago, you should check the expiration date printed on the front of the card. If your card is expired, or it is about to expire, you should renew your card before you sail.

For additional information look here.

International Air Travel
All travelers, including children, require a valid passport.

Celebrity Cruises strongly recommends that all guests travel with a passport that is valid for at least six (6) months beyond the end of their cruise. This greatly assists guests who may need to fly out of the United States to meet their ship at the next available port should they miss their scheduled embarkation in a U.S. port; guests entering the U.S. at the end of their cruise; and guests needing to fly to the U.S. before their cruise ends, because of medical, family, personal or business emergencies, missing a ship's departure from a port of call, involuntary disembarkation from a ship due to misconduct, or other reasons.

Guests who need to fly to the United States before their cruise ends will likely experience significant delays and complications related to booking airline tickets and entering the United States if they do not have a valid U.S. passport with them.

For additional passport information look here.

Sea Travel (for U.S. and Canadian citizens only)
For voyages that begin and end in the same U.S. Port, U.S. citizens may travel with both a Government-issued birth certificate** and Government-issued picture ID card, such as a driver's license.

**A 'birth certificate' is issued by a government agency (state, county, city, etc.). This document (with seal and signature) is legal proof of citizenship that can be used by U.S. citizens for certain international travel. A 'birth notice' is issued by a hospital or other type of medical facility but it is not an approved travel document. It is a courtesy document that merely indicates where a birth occurred. It has no legal status and cannot be used to prove citizenship for international travel purposes.

Sea Travel (Non U.S. Citizens)
You will need a valid passport and, in some cases, a visa. If you live in the U.S., you will also need the original copy of your Alien Registration Card (ARC or "Green Card") and any other documentation the countries on your itinerary require due to your alien status.

Canadian Landed Immigrants
All Canadian Landed Immigrants (inclusive of those who are citizens of the British Commonwealth countries) who reside in Canada must have valid passports and US visas. Also required is the original copy of your Permanent Resident Card (PR Card), formally the IMM 1000, or with respect to any country on the itinerary any other travel documentation required because of alien status.

Visas
Visas are required where they apply. This may include Europe, Asia, Australia, New Zealand, Central and South America. Please contact the Embassy (Consular Services) of each country on your sailing itinerary or the visa service of your choice for specific visa requirements, information, forms and fees for your nationality.

The U.S. has a Visa Waiver Program (VPW) that enables citizens of 36 countries to travel to the United States for tourism or business for stays of 90 days or less without obtaining a visa.

A machine-readable passport is one having an alpha-numeric code on the bottom of the picture page.

Click here for more information on Visa Requirements.

INTERNATIONAL SAILINGS

International Sailings are sailings other than those originating and ending in ports located in the U.S., Canada and Mexico including Panama Canal sailings. These are itineraries in Europe, South America, Asia and Australia/New Zealand including re-positioning sailings originating or ending in their ports.

Required travel documents for International Sailings >

Passport
A valid passport is required for travel. Ensure there are sufficient blank visa pages within the passport for visa stamps. For additional passport information look here.

For your protection, we recommend that your passport expiration date not occur within six (6) months of the sailing termination date.

U.S. citizens carrying an Official (maroon cover) passport must also be in possession of a valid Diplomatic or personal (blue or green cover) passport to allow ship embarkation.

In addition to the Passport and Visa requirements indicated on this page, guests are asked to bring with them a second official form of identification in the way of a laminated driver's license or identification card issued by a federal, state, provincial, country, territory or municipal authority.

Depending on your itinerary, the ship may collect your passport to speed up the clearance formalities at each port of call. We suggest you bring with you a few photocopies of your passport's personal page which includes the picture, and that you carry one of these photocopies with you each time you leave the ship.

Visas
It is your responsibility to identify and to obtain the necessary visas before beginning your cruise.

Based on nationality, many countries still require an entry visa. Suggestions on where to get visa information:

• U.S. citizens can visit the U.S. Department of State Foreign Entry Requirements
• Canadian citizens can visit Foreign Affairs and International Trade Canada
• Embassies (Consular Service Office) of each country on your sailing itinerary
• The visa service of your choice, such as Visa Central, for specific visa requirements, information, forms and fees that apply to your nationality

Visa Central website
Toll-free telephone: 1-800-579-2406
Account Code: 44989
email: celebrity@visacentral.com

Click here for more information on Visa Requirements.

INOCULATION/HEALTH
As detailed in our brochure, all guests must ensure that they are medically and physically fit for travel. The Centers for Disease Control (CDC) and the World Health Organization (WHO) provide guidelines as to which vaccinations are required in each country. In many cases inoculations are recommended but in some circumstances they are required. We recommend that you check with your health care professional or a Travel Medicine Specialist certified by the WHO for guidance. Other informational resources can be accessed at the Centers for Disease Control and Prevention's Traveler's Health website or toll free at 1-877-FYI-TRIP, and the World Health Organization website.

FAMILY LEGAL DOCUMENTS
Should the last names of the parent and minor child traveling with them differ, the parent is required to present the child's valid passport and visa (if required) and the child's birth certificate (original, a notarized copy or a certified copy). The name of the parent(s) and the child must be linked through legal documentation.

Adults who are not the parent or Legal Guardian of any minor child traveling with them are required to present the child's valid passport and visa or the child's birth certificate (original, a notarized copy or a certified copy) and an original notarized letter signed by at least one of the child's parents. The notarized letter from the child's parent must authorize the traveling adult to take the child on the specific cruise, must authorize guardian to sign legal documentation/waivers for participation in any activities requiring them and must authorize the traveling adult to supervise the child and permit any medical treatment that must be administered to the child. If a non-parent adult is a Legal Guardian, the adult must present a certified certificate of Guardianship with respect to the child.

How do I make payment for my cruise?

Payment should be made during your booking process online, sent to your Travel Agent, or sent to Celebrity Cruises. Final payment is due 75 days prior to sailing for standard departures. Holiday sailings and other select departures require final payment 90 days prior to the sailing date. Make checks payable to:

Celebrity Cruises Inc.
P.O. Box 025511
Miami, FL 33102-5511

For express mail or courier deliveries, send to:
Celebrity Cruises Inc.
1050 Caribbean Way
Miami, FL 33132
Attn.: Cash Processing Department

Or, you can call us with your credit card.
Phone: 1-800-437-3111

How can I transfer my direct booking to a travel agent?

Bookings may only be transferred to a travel agent up to 60 days from their creation. The request must be made outside of your final payment so the booking is not paid in full.

If a booking has a ChoiceAir^® ticket, or the transfer request involves a change in currency, we cannot accommodate a transfer.

If you would like to transfer your reservation to a travel agent, please complete this form and return to us via fax at 1-305-603-0036.

Celebrity Booking Transfer Form

Is there a minimum age requirement for an infant to sail on Celebrity Cruises?

Infants sailing on a cruise must be at least 6 months old as of the first day of the cruise/Cruisetour. However, for Transatlantic, Transpacific, select South American cruises/Cruisetours and other select cruises/Cruisetours, the infant (as of the first day of the cruise/Cruisetour) must be at least 12 months old. For the purposes of this policy, any cruise that has 3 or more consecutive days at sea will require infants to be 12 months old on the first day of the cruise/Cruisetour.

Denial of boarding for infants who do not satisfy these minimum age requirements may also result in the denial of boarding for one or more guests sailing with that infant. No refunds or other compensation shall be due from the cruise line to anyone as a result of the denial of boarding to an underage infant or other accompanying guests.

What protection is provided when I purchase flights through ChoiceAir?

Purchasing airline tickets through ChoiceAir^® will allow you to receive assistance on travel days, should there be a disruption to your scheduled airline service. While we monitor flights, you should first check with the airline to request re-accommodation, and then call us if the new flights will not enable you to meet the ship. We will work with you to find a seat on the next available flight, on a regularly scheduled airline, and in the same class of service to the ship. If there are no viable options, we will work with our airline partners to accommodate you on a flight to the next available port, where you may legally join the ship.

Can I Join My Cruise After It Starts Or Disembark Before It Ends?

It depends on the specific itinerary of your cruise, your nationality, and various United States and foreign laws. Joining the cruise at one of its ports of call, or leaving the cruise prior to its scheduled termination point, may be prohibited by law. If you need to join late or leave early, or both, submit your request in advance and we will tell you whether your proposed changes will be permitted.

For more information, call 800-256-6649. There is a cut-off date for submitting this information, so make your request early. Please note that no refunds, prorated or otherwise, are granted to customers who join their cruise late or leave their cruise early. Certain governments impose fines or other charges when a guest permanently disembarks from a cruise before its final port of call. The guest will be responsible for those charges.

How do I check in online?

Begin by logging in to My Celebrity at the top of this website. The Online Check-In process for all guests in your reservation needs to be completed at least three days prior to your sail date.

Since government regulations require cruise lines to submit final departure manifests at least 60 minutes prior to sailing, this will save you time having to fill out forms at the pier. If you have not completed Online Check-in, you will be required to complete this process at the pier two hours prior to the published sailing time.

Please note: Xpress Pass guests whose cruise departs from ports in the United States are required to be at the pier and checked-in no later than 60 minutes prior to the published sailing time or you may not be permitted to board. For a cruise that departs from other ports not in the United States, please verify on your Guest Ticket Booklet.

Once you have completed the Online Check-In process, you will receive an Xpress Pass. It indicates that you successfully completed the check-in process for yourself and those guests listed on your Xpress Pass.

Do you offer any discounts for senior, military, police or fire fighters?

There can be special rates for Military, Police, and Fire personnel on select sailings. Rates can be booked directly with Celebrity Cruises online or by phone, or through any travel agency. Certain restrictions apply.

There can also be special senior prices on select sailings for guests who are ages 55 and over. These can be booked online and you will see the rates while in the booking process.

What is your Best Price Guarantee?

Individual and group bookings are eligible for the Best Price Guarantee. Booking reservation number, your contact information (including email address), the lower price, and where the lower price was advertised. The claim form must be submitted online. You will receive communication regarding the eligibility of your claim within 48 hours.

Is cruise/vacation cancellation insurance available?

With the CruiseCare® Cancellation Penalty Waiver (provided by Celebrity Cruises), if you need to cancel or your cruise is interrupted, Celebrity Cruises will waive the non-refundable cancellation provision of your cruise ticket contract and pay in cash the value of the unused portion of your prepaid cruise vacation in the event you or your travel companion need to cancel your cruise vacation (for specified reasons). Also, if you or your travel companion need to cancel for "any other reason," you may be eligible for Cruise Credits (up to 75% of the non-refundable, prepaid cruise vacation cost).

Guests must cancel their cruise prior to departure and must request a refund through the program administrator to be eligible for cash reimbursement or future cruise credits, as applicable. Credits expire one year after the issue date, are nontransferable, and are not applicable to holiday or inaugural sailings. Credits have no cash value and, if applied to a booking of lesser value, will not result in a cash refund of any difference. Credits may not be used for deposits, only final payment, and can be used only on the cruise brand originally booked. Only original copies of credit letters will be accepted; copies or altered letters may not be used.

Click here for additional information.

Customizing Your Cruise

What is a Cruise Critic Connections party and how do I register?

The party is an opportunity for guests to meet face to face and get acquainted with each other after communicating online. Celebrity Cruises provides light refreshments (cold hors d'oeuvres, lemonade/iced tea or punch) as well as a bar where guests can purchase other beverages. Once you have a cruise reservation of 7 nights or more (except Celebrity Xpedition^®), you can register for a Cruise Critic Connections party here.

Once your Celebrity Connection Party has more than 25 people registered, the Contact Person for your Booking Number will receive an e-mail confirming the party. Then, once you arrive onboard the ship, registered guests will receive an invitation in their stateroom advising them of the exact date, time and location of the party.

To cancel your registration for the Celebrity Cruises/Cruise Critic Party, please login to Cruise Critic Connections and uncheck your name from the list. Once you have saved your information, you will receive a confirmation page with your updated changes.

There is no age requirement for the parties. Although the environment may be more suitable for adults, younger children are welcome. And your teenagers and children may have an opportunity to meet other teens and children and make new friends with whom they can enjoy their cruise vacation.

Attire for the parties should be based on the day and time of the event. For instance, if the party is scheduled for a formal night, then you should dress formally. If the party is during the day, then you should dress casually. Shorts and/or swim attire are not recommended for the party.

Cruise Critic Connections party registration closes three days prior to sailing in order to provide time for our preparations. You will be unable to register after the closing.

Can I bring alcoholic beverages on board?

No beer or hard liquor may be brought onboard for consumption. If you wish to bring personal wine onboard with you at the beginning of the cruise, you may do so, limited to two (2) bottles per stateroom. When enjoyed in any shipboard restaurant, bar or dining venue, each bottle shall be subject to a corkage fee of $25. The only exception to this policy is on our "Wine Cruises," which depart on the following dates:

• Celebrity Century: April 27, 2013, and Sept. 26, 2013
• Celebrity Infinity: Sept. 6, 2013 - Oct. 12, 2013
• Celebrity Millennium: Sept. 13, 2013
• Celebrity Solstice: May 6, 2013, and Sept. 13, 2013

On the sail dates above, those who book a company-sponsored winery tour are permitted to bring two bottles of wine from the winery onboard per stateroom on the day of the tour. When enjoyed in any shipboard restaurant, bar or dining venue, each bottle will be subject to a $25 corkage fee.

If you receive a bottle of wine that was purchased from our Bon Voyage Gift selection, no corkage fee will apply if the bottle is enjoyed in the dining room or any public area. If you receive a bottle from an outside vendor and/or travel agent, and the bottle was not purchased through our Bon Voyage selection, then a $25 corkage fee per bottle will apply if you wish to enjoy the wine in the dining room or any other public area. The fee will be applied to your onboard account.

Alcoholic beverages purchased in ports of call or from onboard shops will be stored onboard and delivered to your stateroom on the last day of the sailing.

How do I make an appointment for spa services

Arranging for spa treatments before you board is a good idea, especially if you want the best selection of times and services. You just need to have booked your cruise and made at least one payment towards your vacation. Simply sign in to My Celebrity at the top of the page and have your cruise reservation number handy.

How do I reserve a shore excursion?

Arranging for a thrilling shore excursion before you board is a good idea, especially if you want the best selection of times and experiences. You just need to have booked your cruise and made at least one payment towards your vacation. Simply sign in to My Celebrity at the top of the page and have your cruise reservation number handy.

How do I purchase a beverage package and where can I use it?

Arranging for beverage packages before you board is a good idea so you can use it the moment you step on board. You just need to have booked your cruise and made at least one payment towards your vacation. Simply sign in to My Celebrity at the top of the page and have your cruise reservation number handy.

There are a variety of beverage packages available, both spirited and non-alcoholic. Pay one set price and enjoy unlimited drinks throughout your cruise vacation, from the minute you board. Your beverage package can be used in the Main Restaurant, any specialty restaurant, the casual dining spots, the buffet, plus all bars and lounges. Cannot be used with the in-stateroom mini bar, through Room Service, or at the Enomatic^® wine dispensing system in Cellar Masters.

Policies & Special Needs

What is Celebrity's stateroom assignment age policy?

Celebrity’s minimum age to sail unaccompanied on sailings originating in North America is twenty-one (21). The minimum age to sail unaccompanied on sailings from South America, Europe, Asia, Australia and New Zealand is eighteen (18). Celebrity Cruises retains the right, on rare occasions, to raise the minimum age to sail unaccompanied on any sailing when local laws require or permit such a modification.

For voyages originating in North America, no guest younger than the age twenty-one (21) will be assigned to a stateroom unless accompanied in the same stateroom by an adult twenty-one (21) years old or older. A guest's age is established upon the first date of sailing. This age limit will be waived for children sailing with their parents or guardians in connecting staterooms; for underage married couples; and for active duty members of the United States or Canadian military. Certain other restrictions and conditions will apply; such as compliance with the age twenty-one (21) alcohol policy, and proof of marriage for underage couples or proof of active duty military status required.

What is the onboard dress code?

You will need three types of clothing on your Celebrity cruise: casual shipboard attire or day wear, conservative port wear, and eveningwear.

Daywear includes slacks or pants, blouses or shirts, knit tops or polo shirts. Bring a pair of sneakers or rubber-soled shoes for deck sports and a swimsuit cover-up for cool areas on the ship.

Port wear for women includes a casual dress, skirt and blouse, or pants outfit; for men, casual pants or walking shorts, and polo-type shirts. Comfortable walking shoes are a must.

Also, remember to bring extra bathing suits, as well as sun block, sun visors and other types of sun protection.

Cruise Length	Smart Casual and Above	Formal
4 Night	3	1
5 Night	4	1
6 Night	5	1
7 Night	5	2
8 Night	6	2
9 Night	7	2
10 Night	8	2
11 Night	9	2
12 Night	9	3
13 Night	10	3
14 Night	11	3
15 Night	12	3
16 Night	12	4

"Smart Casual & Above" attire includes:
Ladies: Skirt or pants (no holes, rips or tears) with a sweater or blouse. Gentlemen: Pants (no holes, rips or tears) with a sports shirt or sweater. Shirts must have sleeves.

"Formal" attire includes:
Ladies: Cocktail dress, gown, or dressy pantsuit. Gentlemen: Tuxedo, suit, or dinner jacket with slacks.

The dress code in Celebrity’s specialty restaurants, including Blu, is “Smart Casual & Above” for every night of the cruise, regardless of the evening dress code in the main restaurant.

Note that T-shirts, swimsuits, robes, bare feet, tank tops, baseball caps and pool wear are not allowed in the main restaurant or specialty restaurants at any time. Shorts and flip-flops are not allowed in the evening hours. The appropriate dress code will be enforced at all restaurants. Additionally, you are asked to follow the "Smart Casual & Above" dress code in the Celebrity Theater for all evening performances.

The daily program, delivered to your stateroom and available at the Guest Relations Desk, will be your guide to the correct attire each evening. A casual dress code applies at all time onboard Celebrity Xpedition^®.

How early do I need to arrive at the pier for my cruise?

Due to new government regulations requiring cruise lines to submit final departure manifests at least 60 minutes prior to sailing, guests are requested to complete Online Check-in no later than three days prior to their cruise. If you have not completed Online Check-in, you will be required to complete this process at the pier two hours prior to the published sailing time.

Please note Xpress Pass guests (checked-in online) whose cruise departs from ports in the United States are required to be at the pier and checked-in no later than 60 minutes prior to the published sailing time or you may not be permitted to board. For a cruise that departs from other ports not in the United States, please review your travel documents carefully for your boarding time.

No refunds will be given to guests who fail to bring the proper travel documents or show up late.

Can friends come onboard to see me off or visit me while in a port of call?

For security reasons, guests are not allowed to bring visitors on board ships in any ports.

Are there laundry facilities onboard?

There is a full laundry and dry-cleaning service available onboard for reasonable rates.

Regular service, picked up before 9AM, is returned next day. For same day service, picked up before 9AM and returned same day, add 50% express service surcharge.

Laundry Services

Item	Price
Jacket	$5.95
Pants	$4.95
Long Sleeved Shirt	$4.95
Short Sleeved Shirt	$3.95
Sweater	$4.95
Shorts	$3.95
Dress	$7.95
Skirt	$4.95
Pajamas	$3.95
Handkerchief	$1.95
T-shirt	$2.95
Undergarments	$1.95
Swimsuit	$2.95
Socks, pair	$1.95

Dry-Cleaning

Item	Price
Suit	$12.95
Jacket	$7.95
Pants	$5.95
Long Sleeved Shirt	$5.95
Short Sleeved Shirt	$4.95
Sweater	$6.95
Shorts	$4.95
Dress	$12.95
Skirt	$5.95
Necktie/Tie	$3.95

Pressing Only

Item	Price
Suit	$5.95
Jacket	$4.95
Pants	$3.95
Long Sleeved Shirt	$3.95
Short Sleeved Shirt	$2.95
Sweater	$3.95
Shorts	$2.95
Dress	$5.95
Skirt	$3.95

Can Celebrity accommodate my special medical needs

Absolutely. We welcome guests with disabilities and special needs and work hard to make sure you experience your best vacation ever. You'll be able to book accessible staterooms, and take advantage of the pool, the casino, the AquaSpa^®, the shows, the restaurants and bars through special accommodations throughout the ship.

Please note the ability to accommodate guests with special needs aboard Celebrity Xpedition^® is limited. This ship does not have an elevator or accessible staterooms. Also, there is very little wheelchair accessibility on the Galapagos Islands and service animals are not permitted in the Galapagos National Park.

Check here for more information. To receive appropriate assistance, be sure to notify our Access Department via email or fax 1-954-628-9622.

If I have a disability can I travel alone?

We do not require that a guest with a disability travel with another person as a condition for traveling on our ships. However, guests must be self-sufficient and note that our personnel are not required to perform personal tasks (e.g. assisting with eating, dressing, toileting or lifting) and therefore, guests requiring assistance with these functions should consider these needs when making a booking.

Please see our full policy regarding Fitness to Travel Safely in our Guest Conduct Policy.

What is Celebrity Cruises' Fit to Travel policy?

Fitness to travel can mean several things. In general, all guests must ensure that they are medically and physically fit for travel. This is stated in our Cruise Ticket Contract

Guests on international sailings should be aware that inoculations may be required for some countries in order to be considered fit to travel.

Guests who are pregnant and under 24 weeks of pregnancy must have a fit to travel note from their physician. For more information, please see Pregnancy

Guests with a disability are not required to travel with another person as a condition for traveling on our ships. However, our personnel are not required to perform personal tasks (e.g. assisting with eating, dressing, toileting or lifting) and therefore, guest requiring assistance with these functions should consider these needs when making a booking. If there is a question regarding the guest's fitness to travel without personal assistance, this must be discussed with our Access Department. For more information see Fitness to Travel Safely

How do I get luggage tags for my cruise?

North American guests who have received their electronic cruise document (eDoc) and have an assigned stateroom number may request their complimentary luggage tags by logging on to Online Check-in

Once you log-in (providing your name, last name, ship & sail date), select "request" in the Luggage Tags section of the Cruise Documentation Page to submit. A set of eight complimentary self-adhesive, printed luggage tags will be mailed via the United States Postal Service to the North American mailing address provided in your request form. The tags color coded & customized to your ship, sailing date & stateroom.

Luggage tags may be requested as soon as you receive your eDoc, up until 11 days prior to sailing. Luggage tags will be available upon arrival at the pier for guest with a guaranty stateroom or for guests who do not submit a request at least 11 days prior to sailing.

If you receive printed cruise documents for $35 per document, your customized set of luggage tags will be included in your printed document book.

During Your Cruise

Onboard Vacation Experience

How many formal nights take place on my cruise?

The number of formal nights is based on length of cruise:

Cruise Length	Smart Casual and Above	Formal
4 Night	3	1
5 Night	4	1
6 Night	5	1
7 Night	5	2
8 Night	6	2
9 Night	7	2
10 Night	8	2
11 Night	9	2
12 Night	9	3
13 Night	10	3
14 Night	11	3
15 Night	12	3
16 Night	12	4

How do I need to pack for the last night of my cruise?

The last night of the cruise you need to pack all of your bags EXCEPT the clothes that you will be wearing the following day, your toiletries, and your nightclothes. Please make sure that your bags are outside of your stateroom by 10PM.

Is there Wi-Fi onboard?

All of our ships have Internet Cafes. Celebrity iLounges are found on Celebrity Summit^®, Celebrity Solstice^®, Celebrity Eclipse^®, Celebrity Silhouette^®, Celebrity Reflection^SM, and Celebrity Millennium^®, Celebrity Infinity^®. Online@Celebrity is found on Celebrity Equinox^SM, Celebrity Century^®, and Celebrity Xpedition^®. Internet access is available in the Internet Cafés 24 hours a day until debarkation is completed.

You can connect to the Internet on each ship, either by accessing a 24/7 wireless connection "hotspot" with your own laptop or tablet, or utilizing the resources of the Internet Café and its computers on board. You will be able to receive email, via satellite link 24 hours a day, satellite conditions permitting. We also have an Online Manager on board to assist you.

Internet Packages

Package Name	Minutes Included	Price
In and Out	38	$24.95
In Touch	90	$49.95
Informed	208	$99.95
Interact	555	$199.95
Involved	1666	$399.95

Per minute rate is $0.75. Captain's Club Premium Offers are distributed onboard may not apply to all packages. Internet rates and packages are subject to change without prior notice.

What kind of medical facilities are available on the ship?

We have a minimum of one fully licensed physician, and a minimum of two licensed nurses onboard every ship. Types of medications kept onboard are limited, and you must bring an adequate supply of any medications you may need on your cruise. If you require seasickness medication, it is available at the Guest Relations Desk.

How are gratuities handled onboard?

For your convenience, we automatically add gratuities for your restaurant and stateroom services to your onboard SeaPass^® account on a daily basis in the following amounts, which may be adjusted at your discretion:

• $12 per person per day in staterooms
• $12.50 per person per day in Concierge Class and AquaClass^® staterooms
• $15.50 per person per day in suites

This gratuity is shared by your stateroom attendant, dining services staff, and housekeeping staff members who help enhance your vacation experience.

At your discretion, the gratuity payments may be adjusted onboard at Guest Relations, in which case they will not automatically be added to your onboard SeaPass^® account.

A 15% gratuity will be automatically added to all beverages, mini bar purchases, spa and salon services. Additional gratuities may be added at your discretion.

Is my stateroom furnished with amenities that I don’t need to pack?

All stateroom bathrooms are equipped with soap, shampoo, conditioner and a wall-mounted hair dryer. All ships in our fleet have at least one North American and one European outlet in every stateroom. Millennium Class and Solstice Class ships each have multiple North American and European outlets.

Steamers or irons are not allowed onboard. However, there is a full laundry and dry-cleaning service available onboard for reasonable rates.

Regular service, picked up before 9AM - returned next day. For same day service, picked up before 9AM and returned same day, add 50% express service surcharge.

All suites have a safe located in the closet. All staterooms have a safe behind the desk mirror or in the closet.

What is the onboard smoking policy?

For your comfort and enjoyment, our ships are designated as non-smoking; however, we recognize that some of our guests smoke. Therefore, cigarette, cigar and pipe smoking is permitted in designated outdoor areas of the ship. Smoking is not permitted in any dining venue, casino, theater, lounge, hallway, elevator, or corridor. This policy includes smoking-like products such as electronic cigarettes. Smoking is not permitted inside any stateroom, nor on any stateroom veranda. If you are in violation of this policy, a cleaning fee of $250 USD will be applied to your SeaPass^® account and you may be subject to further action pursuant to the "Consequences Section" of the Guest Conduct Policy. Cigarettes, cigars and pipe tobacco must be properly disposed of and never thrown overboard. You must be at least 18 years of age to purchase, possess or use tobacco onboard.

Additionally, there is a non-smoking policy on all components of the land tour portion of all Celebrity Cruises Cruisetour products. We appreciate your understanding and adherence.

Are religious services available on board?

Celebrity ships offer religious services for Catholic and Jewish faiths, as well as, Interdenominational services during major religious holidays (see detailed information below). Guests of all faiths are able to host their own spiritual fellowship or group gathering by inquiring with the Guest Relations Desk onboard.

Catholic Mass: A Roman Catholic Priest will conduct daily mass during Lent, Palm Sunday, Easter Sunday, and Christmas Day.

Interdenominational Services: A Minister will conduct services on Easter Sunday and Christmas Day.

Jewish Services: A Jewish Rabbi or Cantor will conduct services during Passover, Rosh Hashanah, Yom Kippur, and Hanukkah.

In-Port Religious Services: Please check with the Guest Relations Desk for information pertaining to your respective faith. Due to the varied itineraries, each ship has religious services information for local houses of worship.

Holy Land Voyages: A Roman Catholic Priest will conduct Daily and Sunday Mass during each Holy Land cruise. A Jewish Rabbi or Cantor will conduct Friday evening Shabbat Service during each Holy Land cruise.

What is the Luggage Valet service?

Luggage Valet streamlines and simplifies your return home after your cruise is over. Enroll onboard at Guest Relations for a fee of $20 per person (for two pieces of luggage per person). On the final night of your cruise you'll receive an envelope with debarkation instructions, airline boarding passes, luggage tags and baggage claim checks. Simply place your luggage outside your stateroom door and don't think about it again until you pick it up at your final destination airport. Available in select ports and on select airlines.

Where can I use my onboard credit?

Onboard credit received from Celebrity Cruises can be used almost anywhere on board to enhance your vacation—specialty dining reservations, beverage packages, shore excursions, spa services – practically anywhere except the casino.

Will I have cell phone service while on my cruise?

While you're on the cruise you can use your cell phone to make and receive calls, send and receive text messages, access email and surf the web. To stay connected while at sea, remember to pack your phone charger.

Cellular service is available once the ship enters international waters. When you're at sea and the system is on, depending on the type of phone you have, you will see "NOR18," "901-18" or "cellularatsea" on your mobile display. You will be billed at international roaming rates, and charges will show on your monthly cellular bill from your home carrier.

For questions about your service, rates or billing, please contact your home carrier.

Note: Wireless Maritime Service provides the cellular service onboard all Celebrity ships except for Celebrity Eclipse^®, Celebrity Silhouette^® and Celebrity Reflection^® which is provided by OnWaves.

Safety & Security

Post-Cruise

After Your Sailing

What is Captain's Club and how do I join?

Captain's Club is Celebrity Cruises' recognition and rewards program. There are currently three tiers: Classic, Select and Elite. The more you sail, the more rewarding your experience becomes.

Membership is complimentary to guests who have completed a Celebrity cruise (excludes complimentary sailings) and are 18 and older.

For information on member benefits or to enroll visit the Captain's Club.

Captain's Club and its encompassing benefits and activities are applicable to all Celebrity ships with the exception of Celebrity Xpedition^®.

Celebrity's Captain's Club program offers reciprocity with Royal Caribbean's Crown & Anchor program and Azamara's Le Club Voyage program.

Captain's Club Classic members receive Le Club Voyage Adventurer benefits. Captain's Club Select members receive Crown & Anchor Platinum and Le Club Voyage Explorer benefits. Captain's Club Elite members receive Crown & Anchor Diamond and Le Club Voyage Discoverer benefits. The same holds true for Crown & Anchor members and Le Club Voyage members when sailing on Celebrity.

Credits are not combinable across brands*; however as members move up in tier, the membership level will be automatically upgraded across all enrolled programs. If you are currently a member of both Captain's Club and Crown & Anchor programs, you will automatically receive benefits based on your highest membership level between the two. The benefits of the two programs will stay independent, and the number of sailings a member accrues on each brand will not be combined. You will earn the tier credit for the brand you are sailing as long as you are a member of that brand's loyalty program.

If you are a Captain's Club member but not a member of the Crown & Anchor Society, and plan on sailing with Royal Caribbean, or you are a Crown & Anchor member but not a Captain's Club member and plan on sailing with Celebrity Cruises, please call the Loyalty Desk at 1-800-760-0654 if within the U.S. or contact your International Office or Representative if outside the U.S. to enroll in the equivalent tier.

Also, please remember to provide your membership number when booking a Celebrity cruise to ensure you receive your membership credits and benefits while sailing.

* Azamara Club Cruises Note: For a limited time, guests who sail on Celebrity Cruises and Azamara Club Cruises will earn credits towards their memberships in both Captain's Club and Le Club Voyage, regardless of which brand they sail. Both Captain's Club and Le Club Voyage members will enjoy the benefits of their tier levels on both lines. The program terms may be subject to change.

I left a personal item onboard the ship. Is there a Lost & Found department I can contact?

We are sorry to hear that you are missing a personal item. We make every effort to recover all lost items from onboard our ships and conduct thorough investigations into these matters. If you have not already done so, please contact our Lost & Found Department via email at your earliest convenience, so that we may assist you in beginning the process of locating your item. This team will conduct an extensive search for your missing item and provide a response within five business days.

How can I get a copy of my SeaPass account statement?

We would be pleased to provide you with a copy of your SeaPass^® account statement. Please allow a minimum of 3 business days from the end of your sailing, and then you may contact us via email to obtain the requested information.

Additionally, as part of our SeaPass^® account system, there may be pending authorizations placed on your credit or debit card throughout the cruise in order to verify the availability of funds. These normally fall off within 3-5 business days, however, if they are causing an inconvenience, please feel free to contact us via email for assistance in removing these

Likewise, if you feel that you have received a charge in error, after verifying with everyone in your party, we ask that you please contact us via email so that we may assist you further in this matter.

Can I still purchase photos taken on board or my sailing's Cruise in Review video post-cruise?

Until further notice, Image Photo can no longer accept or process post-cruise orders for Photos or DVDs from Celebrity cruise ships.

I have a question or concern regarding a purchase made during my sailing. Who can I contact?

We partner with many fine vendors in order to bring you the best vacation experience possible. In order to provide specialized support, specific to your purchase, please locate the corresponding vendor information below. They'll be happy to assist you with your questions or concerns and are typically able to respond with a resolution within 5-7 business days.

For all inquiries regarding purchases made in the gift shops onboard all Celebrity ships please contact:

Starboard Cruise Services, Inc.
8034 NW 14th St.
Miami, FL 33126
1-800-540-4785
website: Starboard Cruise Services

For all inquires regarding salon or spa service purchase, please contact:

Steiner Beauty Products, Inc.
5350 NW 35th Terrace
Suite 100
Fort Lauderdale, FL 33309
1-800-423-5293

For all inquires regarding onboard photos, Cruise in Review videos, or copyright photo releases please contact:

Image Photo
2085 NW 87th Ave.
Suite A
Miami, FL 33126
1-800-772-3470
website: The Image Group

For all inquiries regarding purchases made in a port of call at one of the stores recommended by Celebrity Cruises, please contact:

Royal Media Partners
960 Alton Road
Miami Beach, FL 33139
t 305-370-3562
f 305-430-6050
customerservice@royalmp.com

I received medical treatment onboard. How can I get a copy of my medical documentation?

Just print and fill out this form and mail it to the below address in order to receive your information:

Royal Caribbean/Celebrity Risk Management Dept.
Attn: Medical Services
1050 Caribbean Way
Miami FL 33132

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